Gav Barnes

[Gav Barnes @G_Banger5]

@Planet_F1 Absolute nonsense. I respect Alonso as an incredible driver but he really should keep his mouth shut when it comes to trash talking Hamilton. All are well deserved champions, although one could argue that Max has been unopposed this year.

[Gav Barnes @G_Banger5]

@jenny_katz @kllinssen @HM_Passport @BorisJohnson Update…….@HM_Passport finally did their job. I’ve received my son’s passport. Such a shame it took MP intervention. Thanks to @kevinhollinrake and his team.

[Gav Barnes @G_Banger5]

@jenny_katz @kllinssen @HM_Passport @BorisJohnson Anyway, I did and they said it’s not possible to speak to a manager and that they couldn’t help me further. No tracking number, no update no nothing. @BorisJohnson if my team were as incompetent as @HM_Passport’s then I’d fully expect to lose my job #tierneyout

[Gav Barnes @G_Banger5]

@jenny_katz @kllinssen @HM_Passport @BorisJohnson @HM_Passport showering themselves in glory again today. Still no passport but finally a reply to my complaint. “Please call the number you’ve been calling for 6 weeks and ask to speak to a manager” As if I haven’t done that already. #tierneyout

[Gav Barnes @G_Banger5]

@kllinssen @jenny_katz @HM_Passport @BorisJohnson Fast track, 1st child passport. I received a call on Tuesday confirming it had been approved after my MP stepped in. I was told I would receive the passport on Thursday morning before 9am. We are still waiting and I’ve gone back to my MP for help

[Gav Barnes @G_Banger5]

@jenny_katz @HM_Passport I’m so sorry that you’ve had such a poor experience. They should be embarrassed to use Her Majesty’s name. @BorisJohnson stated that processing times were 6 weeks on average……such a joke, I’ve been waiting that long for a fast track #Passportnotready

[Gav Barnes @G_Banger5]

@jenny_katz @HM_Passport Update from today. On hold for a combined total of 4 hours, first time I got through, I was cut off when placed on hold. Second time managed to speak to someone who said there is nothing more that can be done, and I should wait longer #embarrassing #CustomerService #abitierney

[Gav Barnes @G_Banger5]

“I’ve got a member of the management team on the line directly so I’ll just transfer you through to them now”……….placed on hold and still waiting. Shambolic! The Director General should hold her head in shame #abitierney

[Gav Barnes @G_Banger5]

Comedic chaos from @HM_Passport. Still no resolution on my soba’s passport application and following my complaint someone called me but weren’t sure why they were calling. Then put me on hold for 20 mins and tried to pass me elsewhere - that person didn’t answer

[Gav Barnes @G_Banger5]

@jenny_katz @HM_Passport I booked a fast track appointment for my newborn 9th May. Still haven’t received the passport and we are supposed to be moving overseas this weekend for my job. No response from any contact I’ve made with them, I’ve had to write to my MP

[Gav Barnes @G_Banger5]

@Alice_Saltburn @HM_Passport They’re a joke that’s why! They don’t even have a functioning telephone system - I was on hold for 45 mins to be passed to another team, held again for 45 mins and the line went dead.

[Gav Barnes @G_Banger5]

@HM_Passport Shambles of an organisation. What happened to a 72 hour call back promise? 3 times I’ve requested it and nothing. Spent 13 hours on hold trying to get through last week (Mon-Wed). #disgrace

[Gav Barnes @G_Banger5]

You don’t respond to them on the advice line either!!! You guys are a joke

[His Majesty’s Passport Office @HM_Passport]

We do not respond to individual case enquiries via Twitter.

The Passport Adviceline (0300 222 0000) remains the best way to get in touch about your application, and we are working with our supplier to help to answer your queries more quickly. Please bear with us.

[Gav Barnes @G_Banger5]

Another 2 hours of my life wasted with @HM_Passport. Still awaiting an appropriate response from them. It also appears that their social media management team don’t like to escalate things to ensure customer satisfaction.

[Gav Barnes @G_Banger5]

Appalling service from @HM_Passport paid for an express service for my newborn son in order to complete a visa application for a new job overseas. Only to be told they require further evidence, evidence that had at my appointment and was told wasn’t necessary. Ref: 4554903457

[Gav Barnes @G_Banger5]

Fundamental failure in process by @HM_Passport. All staff are unable to escalate up a chain of command or responsibility. A failure to carry out your job could lead to me losing mine and my ability to provide for my family #poorcustomerservice #Disgusting

[Gav Barnes @G_Banger5]

@HM_Passport 55 mins on hold ‘waiting for a manager’ #disgusting #poorcustomerservice

[Gav Barnes @G_Banger5]

Spent over £120 on the application plus £110 in travel fees to the office