G Kaur

[G Kaur @Gakaur28]

@HALcruises @HALcruises After 3 MONTHS of requesting onboard medical records billing, our complaint was escalated to a supervisor who simply repeated information we already had.

We need the actual documents to file our insurance claim, NOT another generic response. Who is accountable?

[G Kaur @Gakaur28]

@HALcruises — THREE MONTHS waiting for medical billing records needed to file a Cruise Protection Plan insurance claim.

We paid for protection, but your failure to provide documentation is preventing us from using it.

How is this acceptable? Who is accountable?

[G Kaur @Gakaur28]

@HALcruises @HALcruises responded to the DM with Booking Reference. Given that’s it’s been 3 months and the insurance carrier just closed the case today after waiting for the documents for 3 months, how much more time do you expect it to take?