Paul Gallant

Toronto-based writer covering business, travel, culture & society. Debut novel Still More Stubborn Stars is out now. He/him.

[Paul Gallant @GallantToronto]

@christianderson Mr. Anderson, I bought a 12R back in May that was defective (stuttering video). I returned it for repair and it came back with the same problem. I was told that OnePlus would replace the phone but it's been weeks without the phone and... No phone. Can you help?

[Paul Gallant @GallantToronto]

@OnePlus_Support This has gone on for weeks and I'm not getting any answers from the customer service team. How can I escalate this issue?

[Paul Gallant @GallantToronto]

@oneplus @OnePlus_Support @OnePlus_USA @oneplus I haven't had a functioning phone for weeks--when will you replace my defective 12R like you promised? You have the worst customer service I've ever experienced.

[Paul Gallant @GallantToronto]

@OnePlus_Support The customer service team has not provided me any information about when I will get a replacement phone. It's been weeks. My patience ran out a long time ago. I'm starting to suspect @oneplus is run by AI. #neversettlenightmare #neversettle

[Paul Gallant @GallantToronto]

@OnePlus_Support For the record, you did not address any concern, just steered me back to a support team that has been unable or unwilling to solve the problem.

[Paul Gallant @GallantToronto]

@OnePlus_Support But, like your customer service department, you haven't solved the problem. Can anyone at @oneplus solve my problem? Do I have to contact a lawyer?

[Paul Gallant @GallantToronto]

@OnePlus_Support You told me to contact customer service, but they can't answer my questions and haven't been able to get me a working phone. Do you think they are capable? Has @oneplus taken my money and abandoned me? Isn't that fraud?

[Paul Gallant @GallantToronto]

@OnePlus_Support @oneplus Did I mention that this is my third #oneplus phone? You have lost a loyal customer with this terrible response to a defective phone #neversettle

[Paul Gallant @GallantToronto]

@OnePlus_Support @oneplus Are you embarrassed that you sell phones that don't work, can't fix them and can't (or won't) replace them? I've been waiting for weeks for you to solve this problem. @oneplus are you still a real company? It seems like you can't respond to problems, anymore.

[Paul Gallant @GallantToronto]

@OnePlus_Support @OnePlus_Support @oneplus If you can't fix my phone and don't have one to replace it, why don't you send me a better one after these weeks and weeks of terrible customer service?

[Paul Gallant @GallantToronto]

@OnePlus_Support You have sold me a phone that doesn't work, weren't able to fix it, ask me to send it back and now you can't replace it? What are you going to do to fix this problem? This might be the worst customer service ever, @oneplus

[Paul Gallant @GallantToronto]

@manchic The pleasure was all mine. 😊

[Paul Gallant @GallantToronto]

Proud to have been part of the team at @XtraMagazine to take home Gold for overall excellence at the @DPAwards. It's great to be in such illustrious company.

[Paul Gallant @GallantToronto]

One of the new wonders of the world.

@yucatanturismo @enroute_communications #visityucatan #gayyucatan #LGBTQTravelers #TravelWENroute #pinktickettravel https://t.co/q4SSbzdy7g

[Paul Gallant @GallantToronto]

Spotted out with Río Lagartes adventures eco tours near Puente Las Colorados.

@yucatanturismo @enroute_communications #visityucatan #gayyucatan #LGBTQTravelers #TravelWENroute #pinktickettravel https://t.co/vaoq210usR

[Paul Gallant @GallantToronto]

Pink salt!

@yucatanturismo @enroute_communications #visityucatan #gayyucatan #LGBTQTravelers #TravelWENroute #pinktickettravel https://t.co/RUH7dnIYzo

[Paul Gallant @GallantToronto]

Pulling the moon out of the sky.

@yucatanturismo @enroute_communications

#visityucatan #gayyucatan #LGBTQTravelers #TravelWENroute @dondiabloterrazabar https://t.co/FgCaY9XNsZ

[Paul Gallant @GallantToronto]

Arrival in Valladolid for a Yucatan adventure. @yucatanturismo @enroute_communications #visityucatan #gayyucatan #LGBTQTravelers #TravelWENroute https://t.co/mnjHlwGyCp

[Paul Gallant @GallantToronto]

A much-needed look at the Wolfgang Tillmans exhibit at the AGO. I am familiar with many of the images from books and magazines, but to see them hung in relation to each other is a revelatory experience. https://t.co/Ywrrjtiw7C

[Paul Gallant @GallantToronto]

A burst of heat and everybody's out into the sun. https://t.co/4zfmiNFUFz