Galxe Support

Official account of @Galxe Knowledge & Support.
Read our Help Center or contact support at

[Galxe Support @GalxeHelpDesk]

Phishing Alert ⚠️

Galxe will never ask for your personal information, EVM addresses, or seed phrases via email.

Do not click on any links unless they come from our official Galxe email domains: https://t.co/f0Xo8ayPgT or https://t.co/guDC3YeGrn

Stay vigilant!
Galxe Support Team

[Galxe Support @GalxeHelpDesk]

@deepsea1992 @Galxe @GalxeQuest Hello Deepsea (Ø,G) | ETHGas ⛽, for us to assist you properly, please submit a ticket through our Help Center. Our support team will review your request and follow up with you there.
https://t.co/K6D2KrvleR

[Galxe Support @GalxeHelpDesk]

@Chi__oma_ @DexlessEx @GalxeQuest Hello Chichi❤️, for us to assist you properly, please submit a ticket through our Help Center. Our support team will review your request and follow up with you there.
https://t.co/K6D2KrvleR

[Galxe Support @GalxeHelpDesk]

@Orexioz @Galxe Hello Quzzalgort, for us to assist you properly, please submit a ticket through our Help Center. Our support team will review your request and follow up with you there.
https://t.co/K6D2KrvleR

[Galxe Support @GalxeHelpDesk]

@0xmak3 @Galxe Hey @0xmak3! 👋

Thanks for reaching out.

We’d be happy to help you resolve this. Could you please create a support ticket here so we can look into the issue further?
https://t.co/YoSCKqZpze

Thanks!
Galxe Support Team

[Galxe Support @GalxeHelpDesk]

@De_Healer231 @Galxe @nansen_ai @GravityChain @ULTILAND Hello Big Pels, for us to assist you properly, please submit a ticket through our Help Center. Our support team will review your request and follow up with you there.
https://t.co/K6D2KrvleR

[Galxe Support @GalxeHelpDesk]

@ifanXBT @Galxe Hello IFAN, for us to assist you properly, please submit a ticket through our Help Center. Our support team will review your request and follow up with you there.

https://t.co/K6D2KrvleR

[Galxe Support @GalxeHelpDesk]

Great catch! Our team has already pushed an update to our X verification flow. 🛠️

The Galxe ID is no longer required in the tweet text, ensuring wallet addresses remain private during the binding process.

We appreciate the community’s feedback in helping us keep Galxe secure! 🛡️

[Galxe Support @GalxeHelpDesk]

@SyedTanvee42325 @Galxe Please reach out at https://t.co/Qelr7L9S4j. Happy to help.

[Galxe Support @GalxeHelpDesk]

Excellent info thank you for sharing 😊. And yes, reports do not automatically mean the post will be removed from Starboard. We have a careful review process and keep records of everything. If you have any questions, feel free to reach out using the chat bubble on our Help Center.

https://t.co/LW7XoEU0PN

[Galxe Support @GalxeHelpDesk]

@openHMTL @Galxe @gaib_ai Please reach out at https://t.co/K6D2KrvleR. Happy to help.

[Galxe Support @GalxeHelpDesk]

Hello Starboard contributors,

Excited to share a new way to track your impact in the community! The Starboard “Search & Submit My Posts” feature is live.

Now you can easily find your X (Twitter) posts on Starboard—or submit them if they’re not indexed yet. Just head to the Starboard page, click “Search & Submit My Posts,” paste your X post link, and hit Search. If your post isn’t found, select “Submit Now” to get it indexed.

Remember: Only public posts are eligible, and all submissions go through Starboard’s filters. Start showcasing your contributions and climb the leaderboard!

As always, the best place to find detailed information about Starboard is in our Help Center. Or for quick answers to your questions, ask Galxe's trained AI using the chat bubble on the page. (Actually the chatbot wrote this post haha)

https://t.co/LW7XoETt0f

[Galxe Support @GalxeHelpDesk]

Hi @Lil_og_victor if your posts are not reflecting on Starboard, it's most likely due to one of the following reasons:
​
​1. Indexing Delays: Posts may take 1-2 days to be indexed and reflected in Aura scores on Starboard. The system doesn't update instantaneously.
2. Post Eligibility: Only original posts on public X feeds are eligible - reposts, comments, and posts within X Communities don't count toward Aura.
​
If it's not one of these and the posts still aren't appearing on Starboard, you can submit your X account link using the "Don't see your post? Submit here" feature on the Starboard page.
​
Additionally, we have the following guide which may be good to read. The guide contains more information about what posts are eligible for Starboard Aura as well as tips on how to get the most Aura from your posts: https://t.co/LW7XoEU0PN
​
And for any further questions, you're welcome to contact our support directly through the chat bubble on the same page.

[Galxe Support @GalxeHelpDesk]

@ZaksansPG @Danfavour6 Ah I see, I believe that X's review and Galxe's are looking at two different things. Whereas X has reviewed your account, our system also analyzes those accounts that engage with yours. We'll have a closer look at your support conversation, though.

[Galxe Support @GalxeHelpDesk]

We heard some Galxe Starboard users are having trouble reaching our support team when they contact our chat bubble. To make the path clear, we've added a new option to our support system. Also note the prompt I used to skip the AI and get straight to the team. Best of luck everyone 😀

[Galxe Support @GalxeHelpDesk]

Hey all, it can take up to 2 days for a new post to be indexed on the Starboard. You may want to refer to our FAQs in the Starboard Guide for Community Users to make sure your post is eligible to earn Aura, and that the time frame is correct:

https://t.co/r1DjXsZ7oD

If all looks good please feel free to reach out to support using the chat bubble on the same page.

[Galxe Support @GalxeHelpDesk]

You're right @penda0x , at this time only your Top Posts are visible to you, along with the Aura for each of them. We're working on adding more visibility for your other posts too.

For now, if you'd like to check on your other posts, feel free to contact us at https://t.co/gyDndgXL0c. Our support team can pull up a full list of your posts on Starboard and let you know the Aura for each.

[Galxe Support @GalxeHelpDesk]

@ZaksansPG @Danfavour6 Oh no! What happened?

[Galxe Support @GalxeHelpDesk]

@FanboyW3 Please reach out at https://t.co/XiRqEPjFeB. Happy to help.

[Galxe Support @GalxeHelpDesk]

@oshioaha001 Hey @oshioaha001 , please reach out at https://t.co/XiRqEPjFeB. Happy to help

[Galxe Support @GalxeHelpDesk]

@XRajag @Galxe @GalxeQuest @GravityChain Could you reach out to our support team using the bubble on https://t.co/XiRqEPjFeB? We'll take care of you.

[Galxe Support @GalxeHelpDesk]

@web3_YSL You can contact the chat bubble as shown in the screenshot @web3_YSL