Gap Factory

Share your favorite finds by using #GapFactory.

[Gap Factory @GapFactory]

@viclynbar Great question, Victoria! While we don’t have any additional offers available through this platform right now. As an Encore member, you get free shipping on orders of $50 or more. If you’re not an Encore member yet, you can sign up for free on our website.

[Gap Factory @GapFactory]

@mare_se We are so sorry to hear how your coat arrived. We understand the disappointment. When you have a moment, please send us a DM with the order number and the email address associated with the order so we can look into this for you. Thank you and we look forward to your message.

[Gap Factory @GapFactory]

@nicky_segree Hi, thank you for being a valued customer with us. We're sorry to hear your package never arrived. We would love to share your feedback regarding your claims experience. Please send us a DM with your order number and email address. We look forward to your reply!

[Gap Factory @GapFactory]

@TharuVishal21 @couponfollow Thanks for reaching out! We recommend checking out the current offers on our site for the best deals. While there, sign up for our promotional emails for details on future offers along with our free Rewards program to earn points on future purchases. Thanks for shopping with us!

[Gap Factory @GapFactory]

@LiberalPlano Hey! We're sorry to hear you didn't receive your order. We still want you to get the items as well, we'd love to further look into this for you. Please send us a DM with your order number and email address. We look forward to your reply!

[Gap Factory @GapFactory]

@lurker321 Hi Anne, we're concerned to hear that you received an item with a sensor tag on it and are glad you spoke up. While you can visit a local store to have it removed, if you DM us with your order number and email address we'd be happy to see the other options we have to help.

[Gap Factory @GapFactory]

@coconut822 Hello, our team is working on getting this issue corrected and we are sorry for the delay! Please DM us with the order number and the email address you used to place the order so we can check on the status. We look forward to hearing from you!

[Gap Factory @GapFactory]

@gretchi Hi there, we’re concerned to hear this and we appreciate you taking the time to share these details. So we can look into this for you, please send us a DM with the order number and email address that is associated with the order. Thank you and we look forward to your message!

[Gap Factory @GapFactory]

@AlexisDenae__ Hi there, we are concerned to hear this! Please DM us with the code you received, along with the email address and phone number you use to shop with us so we can look into this for you. We hope to hear from you soon!

[Gap Factory @GapFactory]

@no_i_guess We're concerned to hear that your order cancelled and we'd be happy to look further into for you. Please DM us with your order number and email address so we can see the options we have to help today. We look forward to hearing back from you soon.

[Gap Factory @GapFactory]

@WattonDawn Hi Dawn, we are so sorry to hear that some items were missing from your package! We aren't able to assist through this platform, but if your claim for the missing items was denied, we recommend contacting the issuing bank for the card used on the order to dispute the charge.

[Gap Factory @GapFactory]

@YouMadisonBro Hi there, we're concerned to hear this and we appreciate you taking the time to share these details. So we can look into this for you, please send us a DM with the order number and email address that is associated with your order. Thank you and we look forward to your reply.

[Gap Factory @GapFactory]

@cab0113 Hi Carolyn, we are concerned to hear this! Please DM us with your order number and the email address you used to shop with us so that we can look into the options available. We hope to hear from you soon!

[Gap Factory @GapFactory]

@Wannie777 Hi, we're concerned to hear this happened. We would love to have someone evaluate the shirt for you, please take it into your local Gap Factory store and partner with a manager or DM us your order number and email address if it was purchased online. We appreciate you speaking up!

[Gap Factory @GapFactory]

@sistermoon50 Hi there, thanks for sharing your order details with us and while we don't recommend you sharing personal info publicly, we recommend deleting this post and direct message us with your order and email so we can see the options we have to help. We look forward to hearing back soon

[Gap Factory @GapFactory]

@sistermoon50 Hi there, we are sorry to hear that you didn't receive your order. We would be happy to look into this for you. Please DM us with your order number and the email address you used to shop with us. We look forward to hearing from you!

[Gap Factory @GapFactory]

@nellemel Hi there, we're concerned to hear this. Please send us a DM with your order number and email address that is associated with your order so we can look into this further for you. Thank you and we look forward to your message!
~Melissa, Gap Customer Relations

[Gap Factory @GapFactory]

@kathrynCONOVER6 Hey Kathyrn, we'd be happy to look into your order and this matter further for you. Please send us a DM with your order number and email address so we can do so. We look forward to your DM! ~ Emily P., Gap Factory Customer Relations

[Gap Factory @GapFactory]

@BeachPosher Hi there, we are sorry to hear that you may not be receiving your order by the expected delivery date we provided you at check out. If you don't receive your order by that date, please DM us with your order number and email address so that we can look into this for you.

[Gap Factory @GapFactory]

@brcyk12 Hi Brooke, we're concerned to hear that you haven't received your refund yet and would love to look further into your return for you. Please DM us with your email address and order number so we can see the options we have to help. We look forward to hearing back from you soon!