Garima

[Garima @Garima_Sr]

@Microsoft @MicrosoftHelps @Azure @azuread

[Garima @Garima_Sr]

@Microsoft @Azure @azuread Look at my conversation with @MicrosoftHelps that does not help and please resolve the issue asap.

[Garima @Garima_Sr]

@bbb_us

[Garima @Garima_Sr]

@Microsoft @Azure @azuread Look at my conversation with @MicrosoftHelps that does not help and please resolve the issue asap.

[Garima @Garima_Sr]

@Microsoft @Azure @azuread Look at my conversation with @MicrosoftHelps that does not help and please resolve the issue asap.

[Garima @Garima_Sr]

@MicrosoftHelps Hi Microsoft that does not help. Help.

[Garima @Garima_Sr]

1. my important files, and first-line support only directed me to the same self-service documentation I had already exhausted. I am requesting escalation to a senior technical specialist who can perform a backend investigation.

DEVICE DETAILS:
-Device (Dell Inspiron, Windows 10)

[Garima @Garima_Sr]

@MicrosoftHelps Hi Microsoft that does not help. Help.

[Garima @Garima_Sr]

@MicrosoftHelps Subject: Urgent Escalation: BitLocker Lockout – Local Evidence of Entra ID Key Backup Contradicts Portal

To Microsoft Support / Escalations Team,

I am formally escalating an unresolved BitLocker lockout on my personal laptop. I have been completely locked out

[Garima @Garima_Sr]

12. Unfortunately there are no avenue to send an email, or call to get support. Being an aware user, I attempted all possible avenues to reach out to Microsoft but to no avail.

Immeasurable amount of time and effort has gone into issue that as a user I did not consent.

[Garima @Garima_Sr]

11.
The files on this drive are important and irreplaceable to me, and I have already lost significant time. Please confirm receipt and provide a case number at your earliest opportunity.

[Garima @Garima_Sr]

11.
The files on this drive are important and irreplaceable to me, and I have already lost significant time. Please confirm receipt and provide a case number at your earliest opportunity.

[Garima @Garima_Sr]

10.— including any that were later rotated out or removed.
2. Escalation to a Tier 2 / senior BitLocker specialist, given the above evidence that first-line support is not equipped to address.
3. A case/reference number and a committed timeframe for a substantive response.

[Garima @Garima_Sr]

10.— including any that were later rotated out or removed.
2. Escalation to a Tier 2 / senior BitLocker specialist, given the above evidence that first-line support is not equipped to address.
3. A case/reference number and a committed timeframe for a substantive response.

[Garima @Garima_Sr]

9. WHAT I AM REQUESTING:
1. A backend investigation (not the self-service portal) into whether a BitLocker recovery password was ever escrowed for Key ID [INSERT] or device DESKTOP-Q541SBG, across ALL Microsoft/Entra accounts or tenants historically associated with this device

[Garima @Garima_Sr]

9. WHAT I AM REQUESTING:
1. A backend investigation (not the self-service portal) into whether a BitLocker recovery password was ever escrowed for Key ID [INSERT] or device DESKTOP-Q541SBG, across ALL Microsoft/Entra accounts or tenants historically associated with this device

[Garima @Garima_Sr]

8.— which directly contradicts the portal message stating no key was ever backed up. This strongly suggests a key was either backed up and later rotated/deleted, or escrowed to a tenant/account other than the one I checked.

[Garima @Garima_Sr]

8.— which directly contradicts the portal message stating no key was ever backed up. This strongly suggests a key was either backed up and later rotated/deleted, or escrowed to a tenant/account other than the one I checked.

[Garima @Garima_Sr]

7.
- System Volume Information\ClientRecoveryPasswordRotation

These directories Windows uses when backing up / rotating a BitLocker recovery password to Azure AD / Entra ID. Their presence indicates this device DID engage Entra ID recovery-password backup & rotation mechanism

[Garima @Garima_Sr]

7.
- System Volume Information\ClientRecoveryPasswordRotation

These directories Windows uses when backing up / rotating a BitLocker recovery password to Azure AD / Entra ID. Their presence indicates this device DID engage Entra ID recovery-password backup & rotation mechanism

[Garima @Garima_Sr]

6. Password, and that the Numerical Password Key ID matches the ID on my recovery screen.

NEW TECHNICAL EVIDENCE – PLEASE INVESTIGATE:
While searching the recovery partition, I found these directories present on the device:
- System Volume Information\AadRecoveryPasswordDelete

[Garima @Garima_Sr]

6. Password, and that the Numerical Password Key ID matches the ID on my recovery screen.

NEW TECHNICAL EVIDENCE – PLEASE INVESTIGATE:
While searching the recovery partition, I found these directories present on the device:
- System Volume Information\AadRecoveryPasswordDelete

[Garima @Garima_Sr]

5.
- Searched all local drives via the recovery command prompt: C: and E: are BitLocker-locked; D: is only the standard WinRE partition with no key file. No recovery key file exists locally.
- Confirmed via manage-bde that the locked volume's protectors are TPM + Numeric

[Garima @Garima_Sr]

5.
- Searched all local drives via the recovery command prompt: C: and E: are BitLocker-locked; D: is only the standard WinRE partition with no key file. No recovery key file exists locally.
- Confirmed via manage-bde that the locked volume's protectors are TPM + Numeric

[Garima @Garima_Sr]

4.
- Checked https://t.co/vQSh9nqTkM: returned "This device does not have BitLocker keys backed up in Entra ID."
- Contacted my organizations's IT (I had signed in with an account): they confirmed they do NOT manage this personal device and hold no key.

[Garima @Garima_Sr]

4.
- Checked https://t.co/vQSh9nqTkM: returned "This device does not have BitLocker keys backed up in Entra ID."
- Contacted my organizations's IT (I had signed in with an account): they confirmed they do NOT manage this personal device and hold no key.

[Garima @Garima_Sr]

3.
- Personal Microsoft account used at setup: [Will be provided when asked]

WHAT I HAVE ALREADY DONE (all unsuccessful):
- Checked https://t.co/KJGoaYcnpu under my personal account: the device is listed by name, but NO recovery key is shown as backed up.

[Garima @Garima_Sr]

3.
- Personal Microsoft account used at setup: [Will be provided when asked]

WHAT I HAVE ALREADY DONE (all unsuccessful):
- Checked https://t.co/KJGoaYcnpu under my personal account: the device is listed by name, but NO recovery key is shown as backed up.

[Garima @Garima_Sr]

2. device name: DESKTOP-Q541SBG
- BitLocker enabled on: 11/27/2019
- Error at boot: E_FVE_PCR_MISMATCH (device configuration change, likely a firmware/BIOS update applied without updating the TPM protector)
- Recovery Key ID (from recovery screen): [Will be provided when asked]

[Garima @Garima_Sr]

2. device name: DESKTOP-Q541SBG
- BitLocker enabled on: 11/27/2019
- Error at boot: E_FVE_PCR_MISMATCH (device configuration change, likely a firmware/BIOS update applied without updating the TPM protector)
- Recovery Key ID (from recovery screen): [Will be provided when asked]

[Garima @Garima_Sr]

1. my important files, and first-line support only directed me to the same self-service documentation I had already exhausted. I am requesting escalation to a senior technical specialist who can perform a backend investigation.

DEVICE DETAILS:
-Device (Dell Inspiron, Windows 10)

[Garima @Garima_Sr]

1. my important files, and first-line support only directed me to the same self-service documentation I had already exhausted. I am requesting escalation to a senior technical specialist who can perform a backend investigation.

DEVICE DETAILS:
-Device (Dell Inspiron, Windows 10)