@British_Airways It’s now Saturday, 5 days after my bag has been located at London Heathrow. @British_Airways are still unable to give me an update where the bag is at the moment or can be delivered. You can barely get through on the phone lines and when you do, their system doesn’t work.
@British_Airways where is my luggage ?! My luggage never left Heathrow on the 10th May. You ruined our holiday. When we returned on the 15th you managed to locate the luggage, told us it’s with a third party company. It’s now 2 days later and you’re still saying you don’t have it
@British_Airways No one replies through the DM. None of the phone lines are accepting calls. The customer service is appalling. My bag was meant to be delivered Tuesday, then Thursday and still no bag.
@British_Airways But you never update the status ?! The bag was found 3 days ago. The status is missing. What has happened to British airways, two holidays in a row we’ve had major issues.
@British_Airways I’ve been try to speak to someone for over a month. You cancelled my return flight at great disruption and expense. Never been refunded for the flight and can’t speak to anyone. Frankly disgraceful you are still allowed to operate when you’re stealing money
@British_Airways But you don’t answer the phone ?! I’ve been calling for a month, you just keep saying the lines are busy now please call back later. I’d happily stay online waiting to share my thoughts