Gary Stephenson

[Gary Stephenson @GaryStephe16581]

@philoutside @TicketmasterCS @LatitudeFest Hi Philip. Exactly the same I am assuming yours were fixed the week before going?

[Gary Stephenson @GaryStephe16581]

@TicketmasterCS @LatitudeFest Now officially convinced ticketmaster have messed up my tickets for Latitude. I booked campervan tickets 1year ago and tickets are now showing as void. I only get a response saying they are looking at the issue. 2 weeks no resolution. Poor service.

[Gary Stephenson @GaryStephe16581]

@philoutside @TicketmasterCS @LatitudeFest Sorry for not replying sooner, We did in the end one week before going. no physical pass but an e-ticket.

[Gary Stephenson @GaryStephe16581]

Not sure if it was this tweet that helped but after 21 days of trying we have now had our ticket re-instated. Why so long and who else is suffering at ticket masters CS failures? Unacceptable Service.

[Gary Stephenson @GaryStephe16581]

@BBCWatchdog @joelycett @TicketmasterCS @LatitudeFest Hi and help, have been trying to contact ticketmaster for the last 3 weeks as they have canceled latitude CamperVan ticket, no information or reason why. I think this is happening to more than just us. No response. Plse Help

[Gary Stephenson @GaryStephe16581]

P.S. hope you can help us. I am sure you get hundreds of messages.

[Gary Stephenson @GaryStephe16581]

@TicketmasterCS @LatitudeFest Hi, another day has gone by where I have been ignored. Please give me the campervan ticket I bought a year ago and correct the address on the order. I have been asking for help and support for 17days. HELP!

[Gary Stephenson @GaryStephe16581]

@TicketmasterCS I have been told this again and again day after day. I would like to speak to a senior member of staff.

[Gary Stephenson @GaryStephe16581]

@TicketmasterCS @LatitudeFest hi I have been chasing regarding my Latitude Campervan Ticket. It has been over two weeks and I am still missing my ticket. Showing as Voided on my app. Please can my tickets be corrected.

[Gary Stephenson @GaryStephe16581]

@TicketmasterCS @LatitudeFest I have beeb trying to get a resolution to have my tickets reinstated for Latitude festival for over 2 weeks now. No one can help despite asking again and again. Please supply my tickets. the festival is next week. These were bought a year ago. 😢

[Gary Stephenson @GaryStephe16581]

@TicketmasterCS Thank you for responding but can you tell me why there has been no update for 2 weeks?

[Gary Stephenson @GaryStephe16581]

@TicketmasterCS @LatitudeFest So it's been 2 weeks now without a resolution to my missing tickets. Answers are "Not a Priority", "waiting for Latitude to respond", "Escalated and waiting response" please help me resolve this.

[Gary Stephenson @GaryStephe16581]

@TicketmasterCS Hi, yet again another day has past and no resolution to what is happening with my tickets.
I am told this is being looked into and escalated but no response or reply explaining what is happening. Please contact me this has been going on for almost 2 weeks.

[Gary Stephenson @GaryStephe16581]

@TicketmasterCS I have been trying to contact you for over a week regarding my order for Latitude . I have messaged via the order and e-mailed and raised a support request and have had no response. Why will no one respond to my requests. My tickets are wrong and address. HELP!!

[Gary Stephenson @GaryStephe16581]

@TicketmasterCS HI, another day has gone by and still no solution or explanation to what is happening. I bought these tickets the day after they came out last year.

[Gary Stephenson @GaryStephe16581]

@TicketmasterCS Still no response on any of my Issues after over a week. this is change of address and missing extra? Only response received was a closure of my existing support request. Help!

[Gary Stephenson @GaryStephe16581]

@TicketmasterCS Please respond?

[Gary Stephenson @GaryStephe16581]

@TicketmasterCS i have followed you.

[Gary Stephenson @GaryStephe16581]

@bonhines @TicketmasterCS Yeah but the tickets showing on my account have changed and I am now missing a ticket. my Recipt shows the ticket though. And no one will repsond to my messages or e-mails.

[Gary Stephenson @GaryStephe16581]

@TicketmasterCS I have been trying to contact Ticket master for 3 days regarding my Latitude Tickets and have no response. Does anyone have a phone number? Poor service.

[Gary Stephenson @GaryStephe16581]

@bonhines @TicketmasterCS No, just trying to get ticket master to explain where my tickets are.