Gary-Yau Chan

Founder @ | Product & Growth Expert | #PLG Enthusiast | Pizza 🍕 lover | Serving #NYC #SF #LA #Chicago #HK | Blog

[Gary-Yau Chan @GaryYauChan]

https://t.co/I9Ph1PlaVD

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[Gary-Yau Chan @GaryYauChan]

How to transform a $300M SaaS company stuck on sales-led to product-led?

30-year-old legacy product. PE-backed. Sales team burning cycles on tiny deals.

Here the playbook to double profit in 24 months by shifting SMB to product-led:

[Gary-Yau Chan @GaryYauChan]

Hybrid pricing unlocks expansion – Base price + usage add-ons (API access, integrations, overages). Customers pay for the value they actually consume

Here are the 5-step transformation roadmap (engagement scoring, auto alerts, hybrid monetization, paywall ed, upsell plays):

[Moses Kagan @moseskagan]

To beginning entrepreneurs experiencing imposter syndrome:

There is no secret committee that anoints you a Successful Business Person.

Your customers vote on that with their dollars, with every transaction.

As long as they’re voting for you, keeping chopping wood.

[Gary-Yau Chan @GaryYauChan]

#buildinpublic adding statline to why you are building your startup

how many % of people would be impacted by solution?

is it juicy stats that make the audience and listener perk up?

here I practice why we are building #clarityinbox hope the stats spice up our founder story

[Gary-Yau Chan @GaryYauChan]

@Daisy4ai curious why did you use these 5 criterias?

how do you see the email specialists involve further?

[Gary-Yau Chan @GaryYauChan]

With GMass, the answer to all three is yes.

That’s why, for over a 10 years!, end-users have been going to their managers and saying:
"Hey boss, can we upgrade so we can send more emails?"

True bottoms up adoption for almost a decade. PLG for the win.

https://t.co/zz6K95ls9g

[Gary-Yau Chan @GaryYauChan]

Have you used GMass?

It just works. Thats it. Very low learning curve.

For most workers, the questions are simple:

Does it send personalized emails?
Is it affordable?
Can I try it before asking my boss to buy?

[Gary-Yau Chan @GaryYauChan]

How companies measure retention!

The minimalist vs. the analyst

#productmanagement #reforge

[Gary-Yau Chan @GaryYauChan]

@alexcloudstar Yeah

I just wanted a Hubspot side panel on chrome so I can easily add contact

I am very surprised I have not found it yet

[Gary-Yau Chan @GaryYauChan]

#buildinpublic Update your CRM

it sucks, and time consuming

But part of the responsbility is signing up for #FounderLedSales

and following up with your customers

I am building a tool to help you follow-up

if you have a way to update CRM easily, msg me

[Gary-Yau Chan @GaryYauChan]

#buildinpublic Use this ChatGPT prompt to Handle Sales Objection

Use this chatgpt prompt
"here i am going to paste "not interested" into here, and you help me tackle it"

Jiu Jitsu why people say not interested, and go deeper

practice how to handle these as #founderledsales

[Gary-Yau Chan @GaryYauChan]

===

In this, I am also learning how to make my messaging more clear, and anticipate FAQ / objections.

#founderledsales

[Gary-Yau Chan @GaryYauChan]

Jiu Jitsu and handle all forms of Sales Rejections 🤚 🙅🏻

Create a ChatGPT thread

<I assume your ChatGPT knows your business pretty well by now.>

Here's the prompt I gave it:

👉🏽 "Here I am going to paste "not interested" into here, and you help me tackle it"

[Gary-Yau Chan @GaryYauChan]

"Totally makes sense. Curious — do you know how much time your team spends on inbox management each week? Most founders I talk to are surprised when they realize it’s 10–20 hours of payroll. That’s where ClarityInbox usually pays for itself."