Gate Support

| Top 3 Crypto Exchange | 13+ Years | 52M+ Users | 4,600+ Tokens
Sponsor of @redbullracing | Sleeve Partner of @Inter

[Gate Support @Gate_supportHQ]

您好，关于 Alpha 相关币种需要说明一下：Alpha 代币是全链资产发现/交易入口。我们的Alpha板块融合了中心化交易所（CEX）和去中心化交易（DEX）的部分优势，提升了用户参与链上资产交易的便利性、资金使用效率和交易体验。因为这类资产来源于链上生态，项目质量、流动性、价格波动、风险等差异较大，平台无法对每个项目做完整背书，也不代表平台对该项目价值、安全性或价格表现作出保证。希望您理解🙏
同时，Alpha 中展示的币种风险检测结果，主要来源于 Goplus、Quickintel 等第三方安全检测服务。因此，该检测结果仅可作为辅助参考，不构成任何投资建议、项目推荐或收益保证。建议您在参与前充分了解项目合约、流动性、市场风险及自身风险承受能力，谨慎操作，并自行研究判断。
非常理解您的感受，也很抱歉给您带来不好的体验。若您对具体订单或成交价格有疑问，可以私信@Gate提供 UID、交易对和订单截图，我们可以协助进一步核查。感谢您的支持与理解。

[Gate Support @Gate_supportHQ]

您好，SPACEXUSDT 属于盘前永续合约，盘前市场本身更容易出现流动性较低、盘口较薄、价格波动较大的情况，所以价格短时间内出现较大波动、强平风险或减仓风险都会高于普通永续合约。页面中也有对应风险说明，我们强烈建议用户在参与前充分了解产品机制，并做好仓位和风险控制，谨慎交易。感谢您的理解与支持🙏
关于更多盘前合约的情况，您可以通过这边查看：https://t.co/NHhpD7G7Tw

若您对其他任何问题有进一步疑问，您可以私信@Gate提供 UID 和相关细节，我们会协助进一步核查。感谢～

[Gate Support @Gate_supportHQ]

很抱歉得知您遭遇了损失。新上线的项目，价格可能在短时间内出现较大波动。因此，建议您在参与交易前充分了解项目情况、市场流动性及相关风险，并根据自身风险承受能力谨慎做出投资决策。

我们非常重视用户的反馈，您的意见也将帮助我们持续优化平台服务与产品体验。如您对相关交易情况有进一步疑问，欢迎私信 @Gate，我们会尽力为您提供协助。

[Gate Support @Gate_supportHQ]

We genuinely regret to hear about the liquidation losses you experienced on another platform and fully understand how distressing and frustrating unexpected financial losses can be.

In accordance with our official C2C service terms, our responsibility is limited to completing the cryptocurrency delivery for your C2C transaction. Once the funds were credited to your account, you had sufficient time to withdraw and transfer them at your discretion. Any forced liquidation occurring on a third-party platform is influenced by market volatility and individual fund management decisions. Losses arising from leveraged trading across different platforms are therefore beyond the scope of our liability.

For this reason, we are unable to approve your compensation request. That said, we have strengthened oversight of the merchant involved to enhance the overall trading experience going forward. Should you have any further questions regarding your orders, our support team remains available to assist you at any time.

If you have any further questions, please feel free to contact us via DM @Gate. We will do our best to assist you.

Thank you for your understanding and support!

[Gate Support @Gate_supportHQ]

@_Hassan2003_ @Rayy_Mii @gate_african Hello, you can click the link and select “Join Now” to participate in the event:
https://t.co/iYAJFWfqGC

If you have any further questions, please feel free to contact us via DM @Gate. We will do our best to assist you. Thank you.

[Gate Support @Gate_supportHQ]

Hello, and thank you for your feedback.

After checking, the fiat release on Gate was completed at 4:30. The processing and crediting time for this order were within the platform’s normal handling timeframe. Additionally, based on the timeline, our platform completed the fund release earlier than the forced liquidation time you mentioned on the other platform, which occurred at 4:54.

Regarding the contract liquidation that occurred on another platform, since this action took place on a third-party platform, the specific trigger mechanism, margin ratio changes, and liquidation calculation rules are independently managed by that platform. We are unable to verify the exact cause of the liquidation. We recommend that you contact the customer service of the relevant platform directly to inquire about your position details at that time, changes in risk ratio, and the specific liquidation trigger information for a more accurate explanation.

If you have any concerns, please kindly contact us via DM @Gate with your UID and time zone for further handling.

Thank you for your understanding and support!

[Gate Support @Gate_supportHQ]

您好，感谢您的反馈。我理解您的担忧，同时请容许我向您解释一下LAB3S/3L代币出现这样市场表现的原因：
LAB3L/LAB3S 属于杠杆 ETF 产品，其净值表现受到产品机制影响。在“V型”或“倒V型”极端震荡行情中，ETF代币的每日再平衡机制可能导致多空（L/S）代币净值同时受损。这属于高波动环境下的固有风险，称为“波动率损耗”——并非产品矛盾，而是杠杆机制的双刃剑特性。
杠杆 ETF 的收益并非简单按照标的资产涨跌幅进行线性计算，而是基于每次再平衡后的净值进行复合计算，因此具有明显的路径依赖特征。即使标的资产回归原点，代币净值也无法恢复，导致衰减。这是由产品设计机制决定的固有风险。
例如，若标的资产先下跌20%，随后上涨25%恢复至原价：
3倍做多（3L）代币可能最终亏损约30%；
3倍做空（3S）代币可能最终亏损约60%。
因此，在极端震荡行情下，多空代币同时下跌属于杠杆 ETF 产品机制下可能出现的正常市场表现
我们非常理解您的感受，也建议在使用杠杆 ETF 产品前充分了解其运作机制。该类产品更适用于短期单边趋势行情，在高波动震荡市场中长期持有可能面临较大的净值损耗风险。
如您对具体订单仍有疑问，欢迎您将相关交易记录、订单截图及 UID 通过私信发送给 @Gate，我们将协助您进一步核实具体情况。感谢您的理解与支持。

[Gate Support @Gate_supportHQ]

Hello, we are very sorry for the unpleasant experience. We truly value every user's feedback. Please describe the issue you encountered in detail and contact @Gate via private message with your UID and relevant information. We will do our utmost to assist you! Thank you for your support and understanding!

[Gate Support @Gate_supportHQ]

We sincerely apologize for the inconvenience and understand your concern regarding the delayed release of your assets.

Since you have already submitted an appeal, our P2P specialist team will review the case and respond to you as soon as possible. Please keep an eye on your appeal messages and notifications for updates.

In addition, please send your UID via private message to @Gate so that we can help follow up on your case internally and assist in expediting the review process. Thank you for your patience and understanding.

[Gate Support @Gate_supportHQ]

您好，请您确保APP版本在8.21.5以上。您可根据以下路径指引，在Gate App交易Gate 股票。

1）在Gate App底部导航栏点击「TradFi」，在页面顶部选择「股票」进入Gate 股票页面。
2）点击页面中「划转」按钮，从「现货账户」划转USDT至「股票账户」
3）选择交易标的进入交易页面，输入购买金额后进行市价下单，即可持有股票仓位。

如果您还有其他疑问或需要进一步帮助，请随时私信@Gate，感谢您的支持。

[Gate Support @Gate_supportHQ]

@cyber_tron22 @swarminged @GateAlphaHQ Thank you for your inquiry.

To assist you better, please kindly contact us via @Gate to provide your UID and detailed issue for further handling. This will help us to locate your issue more efficiently.

Thank you for your understanding and support!

[Gate Support @Gate_supportHQ]

您好，感谢您反馈该情况，对于给您带来的不便，我们深表歉意。

针对您反馈的问题，我们已联系相关团队进行了详细核实，现将核查结果同步如下：

1、经排查，21:58 这一分钟内的完整行为流未显示您有提交平仓订单的操作记录，系统未检测到平仓请求的发起或成交记录；
2、在该时间段内，您有持续查看 K 线、仓位页面的行为记录，并曾点击止盈止损功能，但随后关闭了弹窗，未实际提交委托；
3、从行为流及系统监控数据来看，页面交互过程流畅，未出现卡顿、报错或系统异常提示等情况；
4、同时核实当时系统整体运行状态正常，撮合、下单及风控模块均未出现异常或中断。

需要说明的是：在行情波动较快的情况下，盘口价格变化频繁，实际成交价格与页面展示的最新价可能存在瞬时差异。建议您在类似行情中提前设置止盈止损或使用条件单等工具，以降低因短时剧烈波动带来的不确定性风险。

如您仍认为存在客户端点击无响应或异常情况，欢迎通过私信 @Gate 联系我们，并提供以下信息，以便我们进一步协助排查：

1、当时的完整录屏（如有）
2、设备型号及系统版本
3、App 版本号
4、网络环境（WiFi/4G/5G）
5、具体操作时间点

感谢您的支持与理解！

[Gate Support @Gate_supportHQ]

@snowball_0001 @SuperExet 您好，如有更多疑问请私信@Gate联系我们，感谢您的理解支持！

[Gate Support @Gate_supportHQ]

@snowball_0001 @Gate 您好，如有更多疑问请私信@Gate联系我们，感谢您的理解支持！

[Gate Support @Gate_supportHQ]

@minmintemuer10 @Gate_Launch @Gate @Gate_io 您好，如有疑问私信@Gate联系我们.

[Gate Support @Gate_supportHQ]

@louco82163124 @JoeyJia11 您好，美股交易功能是否显示及可用，会根据您所在地区及当地相关法规要求有所不同，请以您当前页面实际显示内容为准。 若您有更多疑问欢迎随时私信@Gate联系我们，我们将协助您进一步核实，感谢您的理解与支持。

[Gate Support @Gate_supportHQ]

@PacTheCreator @FOMA_BSC 您好，请问您提到的是否是以下链接中的这个代币呢？

https://t.co/xJEJsG2ARl

您也可以通过平台的代币检测查看该代币的相关信息和风险提示。若您有其他疑问，欢迎随时私信联系我们，我们会尽力为您解答。

感谢您的支持！

[Gate Support @Gate_supportHQ]

@0XJET_crypto @Jennyinweb3 您好，我们非常重视您反馈的情况。

方便的话辛苦您私信 @Gate，并提供您的 UID，我们这边会协助反馈给相关团队进行核实跟进。待确认具体情况后，我们会尽快给您答复。

感谢您的理解与配合。

[Gate Support @Gate_supportHQ]

尊敬的用户，感谢您的反馈，对您遭遇的损失和不快我们深表歉意。在合约交易中维持保证金是决定是否强平的关键因素。 全仓模式 账户维持保证金率 ≤ 100%时，会触发强制平仓。 维持保证金率 = 总保证金余额 / 所有仓位所需维持保证金 逐仓模式 仓位维持保证金率 ≤ 100%时，会触发强制平仓。 维持保证金率 = 仓位保证金余额 / 仓位所需维持保证金 更多详细信息，您可通过此链接进行了解： https://t.co/7qwhfK3DNI 此外，您可在历史仓位中-点击强制平仓-查看具体的强平明细。 若您有更多疑问欢迎随时私信@Gate_io联系我们，我们将协助您进一步核实，祝您生活愉快。