Gavin Hall

[Gavin Hall @GavinHall35]

@AsdaServiceTeam
Another poor service and excuses in delays of delivery
28/09/25 delivery meant to be between 08:00-09:00 and now 10:00 still no show
#asdalowestoft #poorservice

[Gavin Hall @GavinHall35]

@TicketmasterCS Now following
TY

[Gavin Hall @GavinHall35]

@TicketmasterUK
When am I going to get the Iron Maiden collators card?
Gig was on 28th June and still no sign
Not good enough

[Gavin Hall @GavinHall35]

@lowjournal
How about reporting local news
Beccles is closer than some places you report on and no mention to the recent tragedy there

[Gavin Hall @GavinHall35]

@greateranglia great that you've put on extra trains towards Norwich and London
What about your branch line to Lowestoft 22:15 is the last train
This means you'll have to miss some of the show just to try and get train
Please have a rethink and put later trains on

[Gavin Hall @GavinHall35]

@gillypb @FirstNorwich Yep I think we broke them
@FirstNorwich when you had a question about the service you could tag friends so they could be kept in loop even through it was a copy and paste job
Another poor decision by @FirstGroupplc

[Gavin Hall @GavinHall35]

@FirstNorwich Not going as far a Gorleston it doesn't with passengers on board
Check your facts before responding
I tracked it out before it came back on the correct route

[Gavin Hall @GavinHall35]

@FirstNorwich @FirstYar_Low
Any reason Why the 05:55 Lowestoft Bus station to Norwich went to Gorleston before turning around

[Gavin Hall @GavinHall35]

@FirstNorwich Unforseen circumstance I can understand
But the bus went on the wrong route
The driver needs to check their route before setting off

[Gavin Hall @GavinHall35]

@gillypb @FirstYar_Low @FirstNorwich Here's evidence from your tracker

[Gavin Hall @GavinHall35]

@FirstNorwich @FirstYar_Low
Could you please explain WHY the 1st X21 service (05:55) from Lowestoft Bus Station to Norwich decided to follow the X1 route via Great Yarmouth

[Gavin Hall @GavinHall35]

@FirstNorwich @FirstYar_Low
Credit where credit is due
Thank you for running the service to time today 25/03/25
Long may this continue
@gillypb

[Gavin Hall @GavinHall35]

@gillypb @FirstNorwich It's the same old copy and paste response
They can't or are not allowed to go off script
Senior management at @FirstGroupplc needs to have a look at the device they provide

[Gavin Hall @GavinHall35]

@FirstNorwich @FirstYar_Low
Another day another cancelled X2 Norwich Bus station to Lowestoft
Are contract services more important?
As I know there's a local High School which runs a bus at this time from First Group
@gillypb

[Gavin Hall @GavinHall35]

@FirstNorwich And now the next X2 1620 bus from Norwich Bus station to Lowestoft has been cancelled
Let's get a proper explanation why this goes on and on and on

[Gavin Hall @GavinHall35]

@FirstNorwich Always the same excuse
'Operational Issues' and 'It's always a last resort.'
Have a look back and see how many times this happens with your standard response
As the saying goes
Failure to plan is a plan to fail

[Gavin Hall @GavinHall35]

@FirstNorwich @FirstYar_Low
This week cancelled X2/X22 services from Norwich Bus station to Lowestoft
18/03-1545 & 1620
19/03-1545, 1620 & 1635
20/03-1605
21/03-1605
When is the service between 1545-1650 gonna become reliable
I can go back weeks with cancellations
@gillypb

[Gavin Hall @GavinHall35]

@FirstNorwich And now the 1635X22 cancelled

[Gavin Hall @GavinHall35]

@FirstNorwich It'll be 1650 for the next X2 service which is the service I need for my stop
A ongoing suggestion newer buses instead of hand offs from other areas might work
Instead of trying to fix a broken fleet
Failure to prepare seems to come naturally to First on this route