Gear Up Adventures

Turning adventure dreams into a hassle free reality! All type of customized trips to fit budget and comfort level.Specializing in wester Canada and Chile.

[Gear Up Adventures @GearUpAdventure]

Still no reply from @AirCanada we are going on day 3. #customerexperience #morelies #noaccountability my baggage is not delayed it’s lost, no one knows where it is & make up stories about where it is. Is it true lost baggage call Center is in Pakistan & a third party contractor?

[Air Canada @AirCanada]

@GearUpAdventure Hello, we are sorry your baggage has been delayed. Pls DM details so we can look into from our end. https://t.co/Y5350lRvx4 /Liz

[Gear Up Adventures @GearUpAdventure]

@AirCanada Still waiting on a reply from you guys. It’s nice to send what is probably an automated reply about “sorry to hear please give us your details and we will get back to you”… it’s now going on 3 days no one has tried to contact me.

[Gear Up Adventures @GearUpAdventure]

What is going on @AirCanada my bags lost again second time in one month. No agent in #sandspit and now i give my bag tag/ booking ref info and I’m told no info exists? Can someone please contact me ASAP! What a joke

[Gear Up Adventures @GearUpAdventure]

@FedExCanada @HCJeffery @AirCanada could learn from your reply and attention to resolving the matter and approach to #customerservice and it was someone driving by not even buying their product.

[Gear Up Adventures @GearUpAdventure]

@AirCanada Then when questioned i was hung up on. You guys are a complete joke can someone call me

[Gear Up Adventures @GearUpAdventure]

@AirCanada Now after another 2 hour hold i was told bag was here but not recorded so didn’t get put on luggage belt. I then asked why i got called this am to say they had it in Vancouver this morning of it was here yesterday? Then he said it was sent today, but you had no flights here today

[Air Canada @AirCanada]

@GearUpAdventure Hello, we are sorry your baggage has been delayed. Pls DM details so we can look into from our end. https://t.co/Y5350lRvx4 /Liz

[Gear Up Adventures @GearUpAdventure]

@AirCanada Bag mishandling and things happen ok. Your complete mishandling and inability to manage the situation post failure to deliver, is a complete other issue. Customer service 0/10, foreign call Center with major language issues 0/10, urgency/ attention to resolve this issue 0/10.

[Gear Up Adventures @GearUpAdventure]

@AirCanada I have but would love to have someone contact me instead of making me try and contact people. This is your complete mishandling of not only the bag but the aftermath. Including the call i got this morning saying my bag was going to San Diego USA instead of Sandspit BC.

[Gear Up Adventures @GearUpAdventure]

2.5 hours on hold! #getittogether

[Gear Up Adventures @GearUpAdventure]

@AirCanada what is going on! Two lost bags in one month. No agent at the counter in Sandspit. I finally get through after 2.5 hours on hold, and after i give bag tag number/ booking reference, I’m told there is no info for those numbers! can someone please contact me ASAP! #worst

[Gear Up Adventures @GearUpAdventure]

@BancoEstado tiene que ser lo peor que hay en chile. Más de 6 meses tratando que me ayuden tener acceso a mi plata y asta las personas en sucursal y llamando centro de ayuda todos dicen no te puedo ayudar y no dan otra opción .. que basura. Como pueden tener gente meses sin plata

[Gear Up Adventures @GearUpAdventure]

@LombardoBrent @CBP I called and spoke to an agent who said it’s all ok as long as you meet the covid-19 regulations and not coming from a country like Brazil or China

[Gear Up Adventures @GearUpAdventure]

Great video on the expedition that was realized last month with the Canadian army cadets in Chile

But thanks to @patagoniabagual and Bigfoot Patagonia for assisting in the delivery.

As... https://t.co/D5eZeaVLf4

[Gear Up Adventures @GearUpAdventure]

Some great captures! https://t.co/KBX7fJmCq2

[Gear Up Adventures @GearUpAdventure]

Thanks for the shout out and continued trust in our services! https://t.co/6p9mF12maf

[Gear Up Adventures @GearUpAdventure]

One of the 18 cadets that will soon be making there way to Chile for this years international expedition.

Take a read ..this opportunity is few and far between and to have gone through the... https://t.co/fLGdNqfRxd

[Gear Up Adventures @GearUpAdventure]

https://t.co/SZruEqpxPN https://t.co/fxITe364nh

[Gear Up Adventures @GearUpAdventure]

Along with the link to this video from last years expedition, we are once again excited to announce... https://t.co/4TtLRRX4Sf