@VirginMediaIE absolutely raging. DD cancelled with Laura on morning of 25th where she confirmed that my bank details were removed off you system 10.15am, you have gone into my account for money today meaning my details were not removed. @DPCIreland
@niamhus007@eircare@eir that’s appalling. @conor_pope from @IrishTimes has taken an interest in issues that a large amount of us are experiencing with @eircare and is looking for examples to research. Search through his last tweets for contact details.
So @eircare can respond to a tweet in two minutes with the advice to contact customer care which I have already tried for over two hours to contact, wait time is not thirty minutes it could be over two hours as I gave up then
@eircare started the week wanting to take up home tv and broadband. Ended the week canceling order, moved my mobile, my wife’s mobile and now in the process of moving our 4 business accounts. #eirdontcare#badcustomerservice#angry#neveragain#eir
On Monday's show, listener Mary got in touch with us and talked about her difficulties in cancelling her contract with @eir. She couldn't get through to their customer service team for 2 months. Caller Derek heard Mary's story and experienced the same thing. He joins Joe #L2Day
@DillyBillon@VirginMediaIE@eir I’d most probably read tweets to @eircare including my own from the last two weeks before switching. #grassisntalwaysgreener . There’s lists of them!!! I was in queue trying to talk to someone for over an hr twice today. Still didn’t get to talk to anyone.
@eircare@Katy_Hayes I’m twice today trying to get through for over an hour each. I was setting up package on chat and person asked for private info that has nothing to do with service. Told me it was mandatory to process. I told him to cancel order then and then he refused.
@eir 3/3Asked for them to speak with me via chat to answer my concerns and they were unable to. Service agent or supervisor have no access to data controllers details either or knowledge of process to get concern resolved #upset#angry#CanRemeberWhyIMovedAwayFromEir#frustrated
@eir 1/3 Processing a tv and broadband bundle via chat, asked a question that wasn’t relevant but was told that it was mandatory to process order. Felt uncomfortable so refused the question and told them to cancel order. #upset#angry#CanRemeberWhyIMovedAwayFromEir#eir
New website for Cork Property Services at https://t.co/K6MWatJFwg services include property management, property maintenance and residential & commercial property fit outs. #webdesign… https://t.co/nxFIK3x394
@eircare is there an issue with mobile texting...., All my sent texts are returning message send failure in the last hour. People that I message on a daily basis.