Sarah Gelli

[Sarah Gelli @GelliSarah]

@KLM Why almost 1y after you left us stranded in Amsterdam without bare essentials we still don't have a penny from you? You say some has been sent, nothing has come, the phone number you provided rings out, you don't respond to emails, you ignore our subject access requests....

[Sarah Gelli @GelliSarah]

@KLM What would brighten my Monday would be to actually receive the compensation and cost reimbursement that you have now agreed we are entitled to but have been waiting for since April!

[Sarah Gelli @GelliSarah]

@KLM Thankful enough to acknowledge my subject access request? Thankful enough to repay us the costs incurred during 3 nights stranded in Amsterdam? Thankful enough to pay us the compensation we are legally entitled to? After 7m of waiting I find your thanks hard to believe or accept

[Sarah Gelli @GelliSarah]

@KLM After 7m waiting klm intend to only compensate us for cancelled flight ams-london, despite this being an Accra to London ticket. I'm fuming. There are so many of us can we unite in legal action here? Filing a complaint with aviation adr this evening.....

[Sarah Gelli @GelliSarah]

@AirFranceKLM Good to know you repay some things. 7 m after being stranded with a young family for 3 nights we have now been asked for our bank details, but we have now asked 3 times fir a fugure and breakdown of compensation vs reimbursement and we are being completely ignored/ghosted - why?

[Sarah Gelli @GelliSarah]

@KLM I saw a brilliant piece on BBC watchdog today about airlines illegally withholding compensation and cost reimbursement for passengers when flights are cancelled. Have contacted the BBC asking them to investigate our story - over 6 months and still waiting.....

[Sarah Gelli @GelliSarah]

@KLM Happy birthday - will I get my money re-embursed before your next one? I've been waiting over 6 months now, I have children to feed.....

[Sarah Gelli @GelliSarah]

@KLM Klm, rather than making so many social media posts could you deal with the backlog of claims and complaints you have? Your social media is like anti-advertising as you have countless angry customers

[Sarah Gelli @GelliSarah]

@KLM Why don't you tell us... while your about it maybe tell me where my expenses are from 6 months ago when we were forced to spend 3 nights in Amsterdam with 3 young children and no luggage? How long do you think its OK to leave us waiting???

[Sarah Gelli @GelliSarah]

@KLM Could you please reimburse money spent during a forced 3 night stay in Amsterdam with 3 children in April- if you have time for an extra coffee surely you have time to assess a 6m old claim??

[Sarah Gelli @GelliSarah]

@imobiliare3 @KLM I genuinely want to know this- I'm sure that in eu law they should have fronted the upfront costs, I don't think forcing us to pay and then claim is even allowed, and then to leave us waiting indefinitely....

[Sarah Gelli @GelliSarah]

@KLM This isn't good enough any more. Its been 6 months. I need to feed my children. Will be making a subject access request for my data and going to abta

[Sarah Gelli @GelliSarah]

@KLM Goodness klm whose job is it to do your socials? Its as if they are trying to further provoke what seems like a multitude of customers whom your customer care team are leaving hanging - do you realise that having a twitter account like this achieves the opposite of your aims?

[Sarah Gelli @GelliSarah]

@KLM @ADE_NL Be patient. Please be patient. Patience is a virtue ... seems klm are getting good at repetition! Left a family with 3 young children, one with sen, stranded in Holland without any help at all for four days, 6m later still not even a timescale fie when we might be reimbursed!

[Sarah Gelli @GelliSarah]

@scotty_c231 @KLM @ADE_NL We are in exactly the same boat, I have 3 young children,one with sen,I begged for help in working out what to do at schippol, even a simple hotel recommendation, but staff refused to help and now it seems klm refuse to even cover out costs

[Sarah Gelli @GelliSarah]

@KLM I have so many times, and I'm just repeatedly told to be patient, once I was even told "patience is a virtue!" I don't know any other area of commerce where this would be considered acceptable- we have a long hard winter ahead and I need to feed my children and heat my home.

[Sarah Gelli @GelliSarah]

@KLM Sometimes klm I do think you are asking for people's frustration. Given the amount of baggage lost, flights cancelled, high call volumes you clearly can't manage, why would you put up a tweet like this? It's obviously going to upset already distressed customers

[Sarah Gelli @GelliSarah]

@Fazo_di_matteo @KLM To be fair I don't think that's about where you're from. Klm don't give respect or customer service to you wherever your from. We were delayed 4 days from ams to London with 3 children under 6 over 3m ago and have still had no re-imbursement or meaningful help