Gem

This is the official Twitter account for Gem Finance New Zealand.

[Gem @Gem_Finance]

@MrCodsy Hi there, you can contact Gem Visa Australia through the Latitude account: @latitude_fs

[Gem @Gem_Finance]

@sandroveras Hi Sandro, not sure if you saw my reply to your message yesterday - pls DM your details so that I can look into this for you. A payment would not show on an account if the reference number used was incorrect, or if the payment was made to an incorrect bank account. Thanks, Bryce.

[Gem @Gem_Finance]

@sandroveras Hi Sandro, the payment should definitely be showing by now, it's possible you have entered an incorrect reference number - it needs to be 00 plus the last 10 digits of your account number. If you could DM your details, I can have a look for you. Thanks, Bryce.

[Gem @Gem_Finance]

@peternzheg Hi Peter, racism isn’t good in any sense - business or otherwise and we certainly don’t condone it. Be reassured that we’re not advertising on air with Magic Talk.

[Gem @Gem_Finance]

@HailwoodNZ Hi Matthew, we don't normally sign release forms - we release security directly with the securities register - this is usually done within two weeks from when the account is paid in full. If you could DM your details, I can look into the account for you!

[Gem @Gem_Finance]

@richms Hi Rich, unfortunately we don't have a timeframe as to when this will be implemented at the moment.

[Gem @Gem_Finance]

@richms At the moment, letters that are automatically posted are: Credit limit increase, decrease & decline, account closure, direct debit cancellation & dishonour, as well as any collections/overdue letters/reminders.

[Gem @Gem_Finance]

@richms Hi Rich, unfortunately there are some letters that are automatically posted to the postal address on file. We are still working on a feature where the customer can select to have these emailed.

[Gem @Gem_Finance]

@poojashah003 Other than calling us, or using Live Chat, we also have an Online Form you can use, available through here: https://t.co/HlzbYNROX1

[Gem @Gem_Finance]

We have identified scammers targeting Gem and Latitude customers as well as those who are not customers of ours. Those affected have received phone calls asking for credit card details, or emails asking them to click a link, or text messages asking them to call an 09 number.

[Gem @Gem_Finance]

@poojashah003 Hi Pooja, Gem Finance is provided by Latitude Financial Services - the Latitude twitter account is for Australian customers, as they trade as Latitude, whereas we trade as Gem.

[Gem @Gem_Finance]

@Intyalle Sorry to hear about your experience; our staff are handling extraordinary numbers of interactions due to the pandemic - & are trying to provide the best service to every customer. I can have feedback passed on about your call, if you would please DM your details? Thanks, Bryce.

[Gem @Gem_Finance]

@poojashah003 Okay, we will need to have the transaction investigated further - could you please DM your details, and I can pass them on for you? Thanks, Bryce.

[Gem @Gem_Finance]

@poojashah003 Hi Pooja, if the transaction has been deducted from your card, we will be able to investigate it for you. Please either contact us via Live Chat on our Online Service Centre or call 0800 500 505 - open from 8:00am, and we can look into it for you. - Bryce.

[Gem @Gem_Finance]

@adon56261275 Hi Adon, sorry to hear about your situation - could you please contact our assist team on 0800 433 033 so that they can look into this for you. thanks, Bryce.

[Gem @Gem_Finance]

@lachyangus Hi there, I'm so sorry to hear of the experience your mum had with us - are you able to DM more details so that I can have this looked into for you? - thanks, Bryce.

[Gem @Gem_Finance]

If you are concerned your credit card details have been compromised, or if you are concerned you have received a scam message, please contact us as soon as you can–either via Live Chat, once you are logged in to the Online Service Centre, or call us on 0800 500 505 (M-F, 8-6:30)

[Gem @Gem_Finance]

Please be aware that these are scams – do not click on any links, or provide your credit card or personal details.

If you have received a notification advising your details have been updated, please check your details are correct online via our Online Service Centres

[Gem @Gem_Finance]

@RHPeter Hi Peter, not sure if you already saw this, realised I replied to myself! Sorry, that's definitely not normal practice, something must have gone wrong with the dialling system! If you could DM your number, I can have it removed from our database for you. - thanks, Bryce.