Gemini Support

Need Help? DM or open a ticket 👇

[Gemini Support @GeminiSupport]

@Phiillychamps @Gemini @tyler @cameron Just sent you a DM 🙂

[Gemini Support @GeminiSupport]

@happysubstack @chronear @tyler @cameron Just sent you a DM 🙂

[Gemini Support @GeminiSupport]

@DeeBrow86416013 @Gemini @TrustWallet Hey Dee, happy to help your account. I see you don't have DMs open. Please send us a message here and we can help resolve your ticket 🙂
https://t.co/MfbuxHvSgS

[Gemini Support @GeminiSupport]

@HayKing369 @Gemini @RobinhoodApp @vladtenev Happy to dig into this for you! I see your DMs are closed but please send us a message with your ticket ID and we'll help resolve this 🙌
https://t.co/MfbuxHvSgS

[Gemini Support @GeminiSupport]

@dashielllTanya @cameron Happy to assist! Just sent you a DM 🙂

[Gemini Support @GeminiSupport]

@Yield_Forger @tyler @cameron @Gemini Hey there! Just sent you a DM

[Cameron Winklevoss @cameron]

much improved

[Gemini Support @GeminiSupport]

Reply to this post with your ticket ID if you're having any account issues 👇

[Gemini Support @GeminiSupport]

Life when your support ticket resolves

[Gemini @Gemini]

life when your prediction hits

[Gemini Support @GeminiSupport]

@carygoop @Gemini Happy to help! Please DM your ticket ID and I can assist 🙂
https://t.co/MfbuxHvSgS

[Gemini Support @GeminiSupport]

We’re currently experiencing degraded performance on Gemini, which may cause the platform to appear down for some users. Our team is actively working to resolve the issue and restore full functionality as soon as possible.

Thank you for your patience.

[Gemini Support @GeminiSupport]

We are currently experiencing multiple customer experience issues across our web and mobile platforms due to an AWS outage. We expect to gain full functionality as soon as the AWS issue is resolved.

[Gemini Support @GeminiSupport]

Reminder: MKR → SKY migration is happening today.

No action is required if your MKR is in your Gemini Exchange account. Your MKR balance will convert to SKY automatically at 1 MKR = 24,000 SKY.

Learn more about this migration: https://t.co/a56yuT6Dir

[Gemini Support @GeminiSupport]

We’re upgrading support for Maker $MKR

On Sep 10th, Gemini will migrate MKR → SKY at a 1:24,000 ratio. No action is required if your MKR is in your Gemini Exchange account.

Your MKR balance will convert to SKY automatically at 1 MKR = 24,000 SKY.

Any open MKR orders will be canceled at the pause; you can re-enter orders when SKY markets open.

This is a protocol migration (fixed ratio), not a market trade; Gemini does not charge a conversion fee.

Learn more about this migration: https://t.co/E5JZbpwy6M

[Gemini Support @GeminiSupport]

We’re upgrading support for Maker $MKR

On Sep 10th, Gemini will migrate MKR → SKY at a 1:24,000 ratio. No action is required if your MKR is in your Gemini Exchange account.

Your MKR balance will convert to SKY automatically at 1 MKR = 24,000 SKY.

Any open MKR orders will be canceled at the pause; you can re-enter orders when SKY markets open.

This is a protocol migration (fixed ratio), not a market trade; Gemini does not charge a conversion fee.

Learn more about this migration: https://t.co/E5JZbpwy6M

[Gemini Support @GeminiSupport]

@CryptoHammilton @andrewfullerxyz Send us a DM with your ticket support number. Happy to dig into this for you!

[Gemini Support @GeminiSupport]

Do not fall for phishing attempts like these.

When in doubt, STOP. Open the Gemini app on your phone or go directly to https://t.co/G3cL2OdfX4 Forward anything suspicious to [email protected]

Be careful out there!

[depressivehacks @depressivehacks]

FYI - I've gotten multiple texts that my @Gemini account has been compromised with instructions to reach out to a number.

I'm pretty confident they're phishing attempts.

Seems like a full press by scammers given the @coinbase announcement this morning.

Be extra careful.

[Gemini Support @GeminiSupport]

We are aware that some customers have recently received emails and texts stating that their account has experienced a new device login or phone number change directing them to call a specified number.

Gemini Customer Support does not support inbound phone calls, and Gemini will never instruct you to call a certain phone number to reach our Customer Support.

We will never text you, so please do not engage with texts or unknown phone calls claiming to come from Gemini, as bad actors can spoof the phone numbers of legitimate companies like Gemini.

[Gemini Support @GeminiSupport]

@metasal @Gemini @exodus Please note that this is a scam, and you should not act on it.

Gemini will never ask you to send crypto to an outside wallet.

[Gemini Support @GeminiSupport]

We recently learned that some Gemini customers are being targeted with scam emails requesting users to transfer their crypto to outside wallets.

Please be aware that Gemini will never request that you send crypto to outside wallets.

For more information on avoiding common scams, please see our blog post here:
https://t.co/Kb1ZYG4tq5

[Gemini Support @GeminiSupport]

@omid Hi there! Happy to help! Just sent you a DM!