General Help

[General Help @GeneralHelp_HQ]

Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”

[AkuTheRed👹 @AkuTheRed]

@GrouponHelpUS i need help please i cant get access to your chat and i bought a boat rental through a guest account and typed my email wrong for the rental confirmation and i cant find a way to access it and its not in my history and i was still charged for it please help.

[General Help @GeneralHelp_HQ]

Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”

[Kay K Rosemond @KaRon180]

@GrouponHelpUS
I am writing to formally log a complaint regarding the refund policies associated with GROUPON services/merchandise, and the refusal to issue a refund for my funds. Furthermore, there is a severe lack of accessibility as there is no 800 number. Your a big scam.

[General Help @GeneralHelp_HQ]

Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”

[Basta @enoughisbasta]

@GrouponHelpUS
I purchased a Groupon as a Guest User. I can access the voucher through the email link, but it does not appear in My Groupons and I cannot locate the order number. There is NOWHERE on the website to get help. I am logged into the email that I got the link.

[General Help @GeneralHelp_HQ]

Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”

[Justin @crossbosox]

@Groupon @GrouponHelpUS u are emailing me a promo to use on a specific deal but the deal says it is not eligible for discounts. that makes zero sense. Help...?

[staceyy @stacey_dolly]

@Debenhams you qualify for 49p delivery your total is £38 however when payment went through you added on a £15 delivery fee and charged me £52.99! Please please stay away from this company absolute thieves!

[General Help @GeneralHelp_HQ]

Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”
If you want it more

[Karen Lightfoot @karenlightfoot8]

@debenhams I returned a parcel by InPost last week and it was received by you on Friday but I haven’t had any confirmation or when I will receive a refund. Please update me.

[General Help @GeneralHelp_HQ]

Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”

[Joe McDonnell☘️ @100mcoach]

@Debenhams @MartinSLewis
Trying to have my order completed or a refund for the items. Money was taken before the items were delivered. Is there anything that can be done to investigate the constant failure to customers by this company. From the comments it’s a huge issue.

[General Help @GeneralHelp_HQ]

Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”

[General Help @GeneralHelp_HQ]

Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”

[hannah @hannahbrownnxx]

@Debenhams - Debenhams sold me an item which was out of stock, charged me the 25£ for the product and then £3 shipping and refunded me only £23- now are not responding to any emails. I have been trying to sort this for two weeks

[General Help @GeneralHelp_HQ]

@Denisem243 Hello Denise, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your order number and phone number we connect you with an agent who can assist. Thank you

[General Help @GeneralHelp_HQ]

Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”

[Emma Young @EmmaYou74861351]

@Debenhams I am waiting for contact from a customer service representative about a return, not happy that there is no way of contacting other than messaging or email and not getting a response other than AI

[General Help @GeneralHelp_HQ]

Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM.

[Julie Cozens @julieeiluj11]

@Debenhams @JustVE1 Debenhams have totally robbed me i returned a dress in December and kept on and on asking where my refund is i supplied the tracking which showed delivered now they say its too late for my refund how is this when I have been asking for.months now ROBBERS

[General Help @GeneralHelp_HQ]

Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”

[Caroline Dow @dowcaroline5]

@Debenhams hello could someone confirm that my refund and compensation is to be made through worldremit ? Seems a little dodgy

[General Help @GeneralHelp_HQ]

@andi_uk Hello Andi, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your order number and phone number we connect you with an agent who can assist. Thank you

[General Help @GeneralHelp_HQ]

Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”

[Tim @LancsLad_Tim]

Don’t bother shopping with @Debenhams - their service is awful. No one to speak to, they don’t reply to messages via any method, no delivery a week after the ‘promised’ date. Don’t waste your time or money!!

[General Help @GeneralHelp_HQ]

@LancsLad_Tim Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”

[General Help @GeneralHelp_HQ]

@Darrenboyb Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”

[General Help @GeneralHelp_HQ]

Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”

[DB.. @Darrenboyb]

If anyone shops with @Debenhams @boohoo
I would advise you check @Trustpilot first. This has to be the worst retailer experience I have ever had…😡🤬

[General Help @GeneralHelp_HQ]

Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”
If you want it more

[Gillyco @GillyCo]

@Debenhams the worst customer service i have ever experienced.

[General Help @GeneralHelp_HQ]

Hello @xnnyasha, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your order number and phone number we connect you with an agent who can assist. Thank you

[b @xnnyasha]

@Debenhams Order DUX053448080 delivered incomplete. Missing items worth £178+. No resolution via support. Please respond urgently.