Geoffrey Help

Geoffrey Insurance official Customer Support. Here to answer tweets Mon to Fri 8 – 9, Sat 9 – 5, Sun & BH's 9 – 4. For News & Updates visit @GeoffreyInsure

[Geoffrey Help @GeoffreyHelp]

@MargoYoung Hi, thanks for bringing this to our attention. Please send us a DM so we can look into this for you - Leanne

[Geoffrey Help @GeoffreyHelp]

Please be aware of fake accounts. We will only contact customers from @GeoffreyHelp on X in response to queries or complaints. We will never ask for bank details or request personal info via third‑party sites. For support, message @GeoffreyHelp or visit https://t.co/cshYW7ZhNL

[Geoffrey Help @GeoffreyHelp]

@natstar10 Hi Natalie, please can you try and DM us again including the policy number so we can try and assist you further - Kirsty

[Geoffrey Help @GeoffreyHelp]

@happy_jack67 Hello, thank you for contacting us. Please direct message us with your policy number so we can advise you on the next steps - Rachael

[Geoffrey Help @GeoffreyHelp]

@Krissywright82 I need some more information on what the complaint is about so I can help you is it in regards to claims or your insurance policy - Rachael

[Geoffrey Help @GeoffreyHelp]

@Krissywright82 Hi Krissy, I have followed your account. Please include your policy number in the direct message so we can locate your insurance policy - Rachael Rachael

[Geoffrey Help @GeoffreyHelp]

@kwd_1980 Hi @kwd_1980 Confirmation of insurance will be sent to the Motor Insurance Database within 7 days of inception or renewal and it can take up to 10 days for your details to show on MID. Thank you - Rachel Rachel

[Geoffrey Help @GeoffreyHelp]

@frec4medic Hi, I'm sorry to hear you have been struggling to get through to our customer services team. Please drop us a DM with your policy number so we can assist you further - Kirsty

[Geoffrey Help @GeoffreyHelp]

@BethShouler Hello Beth, I have clicked to follow again. Please attempt to direct message us again - Rachael Rachael

[Geoffrey Help @GeoffreyHelp]

@BethShouler depending on your preferences. If you'd like to send us a DM we can take a look into your policy further. Thank you - Rachel
Rachel 2/2

[Geoffrey Help @GeoffreyHelp]

@BethShouler Hi BethShouler, We notify of the renewal around 21 days before the date of the renewal so that it gives our customers plenty of time to contact us to either accept or decline the renewal before it goes ahead. We send invites via email, post and in your self service centre 1/2

[Geoffrey Help @GeoffreyHelp]

@finmentalkg Hello, thank you for contacting us. I have now followed you to allow you to direct message us. Please send us your policy number and I will check your level of cover - Rachael

[Geoffrey Help @GeoffreyHelp]

@KittyPersil Hi Kitty, please can you DM us your policy number so we can assist you further - Kirsty Kirsty

[Geoffrey Help @GeoffreyHelp]

@Msupac123 Hi Supac123, I am sorry to hear you are unhappy with the service you have received. Please send us a direct message with your policy number and we will assist you further - Rachael Rachael

[Geoffrey Help @GeoffreyHelp]

@faisal_shab Laura 2/2

[Geoffrey Help @GeoffreyHelp]

@faisal_shab Hello Faisal_Shab,

We do accept NCD from a Private insurance for a car or van if its less than 2 years old.

If you want to check if we can accept the NCD you are referring to you can call our sales team on 0808 196 1526 who will be happy to discuss this with you thanks - 1/2

[Geoffrey Help @GeoffreyHelp]

@bobbyclarke_13 Hi you were unable to message us due to X's new settings on direct messaging. I have now followed you which will mean you can now direct message us - Rachael

[Geoffrey Help @GeoffreyHelp]

@joannehodgson Hello Joanne,

If you want details about your policy you can email us at [email protected] with your policy details and we can look in to this further thanks - Laura

[Geoffrey Help @GeoffreyHelp]

@MancDunc Hi MancDunc, I'm sorry to see you are unhappy with the premium offered for this years renewal. If you wish to discuss this further with us, please DM us your policy number - Kirsty