@topham_cheryl Hi @topham_cheryl
I'm sorry to hear your unhappy with the renewal we've been able to offer this year. If you would like to discuss the renewal offer or decline the renewal, you can log in to online account or speak with our renewals team. Thank you - Rachel
@k66rky_official Hi Imran, I'm sorry to hear you are unhappy with your recent experience with our customer services team. Please DM us your policy number so we can try and assist you further - Kirsty
@AL_SNR58 Hi Allan, thanks for getting in touch. We’re sorry to hear you were disappointed with your renewal quote this year .We understand how frustrating that can be. Please feel free to send us a direct message if you need any assistance. Thanks, Laura
@Leanne099683403 Hi Leanne, I’m sorry to hear about your experience and that it’s left you feeling upset and angry. Please send us a direct message with your policy number so we can look into this and see how we can help.
Thanks, Laura
Please be aware of fake accounts. We will only contact customers from @GeoffreyInsure on X in response to queries/complaints. We will never ask for bank details or request personal info via third‑party sites. For support, message
@GeoffreyInsure or visit https://t.co/3e8lXRWHFG
@Lionsroar_79 Hi Terry, thank you for letting us know that our open times were showing incorrect on our website. For our IT team to look into this further they have some questions. Please would you be able to DM us with your policy number and the change you were trying to make online? - Kirsty
@Lionsroar_79 Hi Terry, thanks for getting in touch. Our open hours recently changed to close at 6pm. Thank you for lettings us know that the website is still showing as 8pm so we can get this reported and updated - Kirsty
We will be observing the national 2 minutes silence today at 11am, if you’re on the line at that time we’ll make you aware of this, the line will go silent but please hold whilst we pay our respects. #WeWillRememberThem