@NS_online Thank you for your reply.
This is indeed how responsible a 6000 million revenue company with profit of 100 million is. By setting policies benefitting themselves than their customers.
@GerailooMahdi I'm very sorry to hear about your missed flight. If there is a delay you can always apply for a refund of the costs you made with NS. Sadly we can not offer any refunds for a missed flight. :/ You can apply for a refund here: https://t.co/NYV95OCTNJ ^SR
and there is no other option for customers to choose for a better service provider and you can simply respond to customers with a single word; "this is your problem that you have missed your flight because of our bad service".
@NS_online Where do Customer value and Service Quality stand for NS? Just deceptive words in your advertisements. I have missed my flight at Schiphol airport which costed me 2 days of my holidays (so far), 400 Euro for flight tickets and ruining all my plans.
After contacting the NS Customer Service, the only response I have received is that "NS does not take any responsibility".
This is not how a customer should be treated, and indeed this is an unfortunate that NS has the Monopoly as the only train service provider in NL
@TurkishAirlines I have an emergency situation and calling for more than an hour to different phone numbers to talk with one of your customer support members in Netherlands or abroad but I was not successful! Is there any way customer can receive support in case of an emergency?
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