Susanne L.

Tired of your bs.

[Susanne L. @GermanMomInLA]

Lost faith in #Dyson brand! Vacuum V10 keeps turning off after less than 3yrs. Nothing customer service can/wants to do, except take more money for repair/replacement. Won’t ever buy another @Dyson product. So disappointed in their brand & don’t even trust they’ll fix the issue

[Susanne L. @GermanMomInLA]

I love a good make up #crunchwrap. Thank you for listening, @tacobell. We shall remain friends.

[Susanne L. @GermanMomInLA]

Floppy much, @tacobell? Maybe if ur staff dropped fewer f-bombs they’d pay more attention to what goes in your food. #nocrunch #tacobell #hungry #stillhungry #fastfood #mexicanfood #fail #yuck #thanksnothanks #tacohell #crunchwrapsupreme #nocrunchwrapsupreme

[Susanne L. @GermanMomInLA]

My takeaway: @FlyAirNZ has no problem charging over $1k for economy ticket but can’t guarantee ur belongings stay intact. They don’t trust their employees & neither should u. They’re willing to lose customer over a piece of luggage THEY BROKE *5/5 #customerservice #airlines #fail

[Susanne L. @GermanMomInLA]

@FlyAirNZ why don’t u trust ur employee that took pics of my suitcase, documented all details & filed the claim on 3/27? Supposedly none of the information can be located. Are #airnewzealand #employees not #trustworthy? *4/5 #customerservice #airlines #servicefail #staralliance

[Susanne L. @GermanMomInLA]

@FlyAirNZ willing to help out with the assessment?Looks like a broken suitcase to me.Professional opinions? A mom of 2 young kids has no time to research shops & drive an unusable suitcase around so someone certifies it’s broken *3/5 #customerservice #airnewzealand #shadybusiness

[Susanne L. @GermanMomInLA]

@FlyAirNZ ‘s response to breaking my bag was “these things happen”, then pointed out limited liability noted on flight ticket. Uh no, these things never happened to me with @airfrance, @lufthansa, @united, @AmericanAir *2/5 #customerservice #airlines #airnewzealand #luggage

[Susanne L. @GermanMomInLA]

@FlyAirNZ finally contacted me after being called out in public about suitcase they broke. Unfortunately only to tell me they can reimburse max 50% and that I have to get the suitcase assessed by a repair shop *1/5 #youbreakityoubuyit #customerservice #staralliance #Airlines

[Susanne L. @GermanMomInLA]

@FlyAirNZ @TitanLuggageUSA Thanks, I did. When can I expect an answer?

[Susanne L. @GermanMomInLA]

What’s up, @FlyAirNZ? You break my luggage, document a claim and I never hear from you again? Where’s that call you promised? Why doesn’t anyone answer your phones? Is poor #CustomerService included in your high #StarAlliance fares? #airlines #airnewzealand #badcustomerservice

[Susanne L. @GermanMomInLA]

@TeamShieldBSC Ha ha, I don’t believe that for a second. I’m still on hold - over an hour - and not being connected to a supervisor. I’ve talked to six people in three countries and everyone is giving different information. @BlueShieldCA this is so frustrating!

[Susanne L. @GermanMomInLA]

@BlueShieldCA still not being connected to a Supervisor - on hold for almost an hours #healthinsurance #blueshield #customerservice #healthcare

[Susanne L. @GermanMomInLA]

On another note: @BlueShieldCA has no problem accepting premium payments of 1k+ monthly but cannot update their system so these plans show active. Had issues with doctors visits until February because BS got “surprised” by open enrollment #healthcare #blueshield #fail #insurance

[Susanne L. @GermanMomInLA]

@BlueShieldCA made me request another set of invoices and medical notes from @CedarsSinai. You’d think BS are the professionals that would request correct details. Instead they have their customers do it and fail due to lack of correct information.

[Susanne L. @GermanMomInLA]

@BlueShieldCA a little backstory while you’re keeping me on hold: Gave birth w/ BS as secondary insurance, submitted claims for reimbursement, submitted billing info based on details received from BS agent, BS declines claims. Need to prove I actually stayed at the hospital!

[Susanne L. @GermanMomInLA]

@BlueShieldCA I stand corrected - call center is in the Philippines. Anywhere but US, right? Don’t tell the @realDonaldTrump you’re not making America great again. Btw, still on hold. #healthcare #blueshield #healthinsurance #fraud #makeamericagreatagain? #customerservice #fail

[Susanne L. @GermanMomInLA]

4th time on hold with @BlueShieldCA for 30 min counting. Is that how you treat your customers after they paid 1k+ in premiums? Can’t even operate a call center in the US but have to call Costa Rica and Jamaica! #blueshield #healthinsurance #insurance #Healthcare

[Susanne L. @GermanMomInLA]

@weebly drowns u in spam. 11 calls, 5 emails, 3 texts today only. I never gave permission for this! U lost a customer. #webdesign #wix

[Trent Loomis @Trentanamo]

@GermanMomInLA https://t.co/QGUtpwU0SS

[Susanne L. @GermanMomInLA]

Can the amazing @innoutburger customer service teach @ToysRUs how not to lose customers? Better spend my money at @buybuyBABY #servicefail