Alex Booth | CSM Hiring & CX Audits

Helping companies hire better CSMs + fix CX blindspots with secret shopper audits 👉

[Alex Booth | CSM Hiring & CX Audits @GetCSM]

@Jotform told us we needed enterprise to let 3 people collaborate on forms.

Price? $8,000/year.

We're a 3-person team.

Switched to @fillout. Paying less for all 3 of us than we’d pay for 1.

Small teams don't need enterprise pricing. They need tools that actually fit.

[Alex Booth | CSM Hiring & CX Audits @GetCSM]

Theory: kids who grew up on a skateboard, snowboard, or surfboard got wired for entrepreneurship before they knew the word.

Nobody makes you get back on. No coach. No trophy.

You fall. You figure it out. You go again.

Full piece at https://t.co/FuOl6DYTDz

[Alex Booth | CSM Hiring & CX Audits @GetCSM]

Most service businesses lose more revenue to poor customer experience than to poor marketing.

I built a free 2-min quiz to score yours across 8 dimensions → retention, onboarding, churn detection, upsells, and more.

What's your Revenue Leak Score? → https://t.co/8n47i4Fz3M

[Start It or Scrap It Podcast @StartItScrapIt]

How To Turn Customer Success Into a Revenue Engine (w/ Alexander Booth) https://t.co/2XtAbhay4T

[Alex Booth | CSM Hiring & CX Audits @GetCSM]

Most companies hire CSMs the wrong way.

They treat it like support.
They skip structured vetting.
They hope it works.

That gets expensive.

At GetCSM, we help companies hire and outsource vetted CSMs with a 180 day guarantee.

Hiring soon? DM “Hire”.

[Alex Booth | CSM Hiring & CX Audits @GetCSM]

@SpeedDe86282699 He’s taken this too far. How is everything Stefanski done this year to hold back Shedeur even tolerated by ownership..it’s really strange

[Alex Booth | CSM Hiring & CX Audits @GetCSM]

@myfirstmilpod Your Discord link on the site is expired. Tried reaching out, but it’s been tough. Can you update it?

Btw - my company offers customer success audits to improve fan experience :)

Like this post and comment for 10% off!

[Alex Booth | CSM Hiring & CX Audits @GetCSM]

@jodie_cook “‘Resilience is a muscle—use it.”

This helped me become the first in my family to finish college, leave home, climb the corporate ladder, find my soulmate, live abroad (now in Playa del Carmen), and start my own business.

Alex Booth, Founder & CEO, Huckleberry Consulting.