Delight.ai

AI agent for sales and support

[Delight.ai @GetDelightAI]

If you’re only thinking about AI for support, you’re already behind.

We took that idea to the street with a https://t.co/NteXFimlNS dinosaur pop-up in SF. The dino stopped people in their tracks, and it got us talking about what comes after support: AI agents that help customers decide, buy, and stay.

Recap video above. Thank you to everyone who stopped by.

[Delight.ai @GetDelightAI]

👻 Throwback to last year’s Halloween costumes at https://t.co/NteXFimlNS...

We peaked early. Or did we? 👀

Stay tuned, this year’s costumes drop next week, and we’re already saying it’s going to be hard to top. Any guesses on what the team’s dressing up as?

Happy Halloween, everyone! 🎃

#Halloween #TeamCulture #delightai

[Delight.ai @GetDelightAI]

Read more here: https://t.co/mWqhAAAr24

[Delight.ai @GetDelightAI]

Welcome to the team, Nick Singh.

Nick joins https://t.co/NteXFimlNS as VP of Product after leading product at Personio, driving growth at Rippling, and spending 5+ years at Google (Google One, and strategy for Google’s ad business). He’ll lead product strategy across our AI agent platform, with a focus on helping enterprises turn customer conversations into revenue.

On why he joined: “When anyone can vibe code a point solution, value accrues to whoever holds the customer context and can act on it safely across every system involved. That’s what drew me to Delight for its next chapter.”
Excited to have him building what’s next.
Read more (link in comments).

[Delight.ai @GetDelightAI]

Read full article here: https://t.co/rdzkoE2piR

[Delight.ai @GetDelightAI]

Brands grade AI customer service on speed & containment. Consumers rank that dead last in what builds trust.

CharlesStudt (CMO, https://t.co/okfvCEWCbe) on the AI trust scoreboard, and where brands are blind:

[Delight.ai @GetDelightAI]

What does it take to turn AI ambition into real customer impact? 🚀

We're heading to CCW UK Executive Exchange, 2–4 November, at De Vere Beaumont Estate in Windsor! 🇬🇧

At https://t.co/NteXFimlNS, we're helping brands move beyond reactive support with an AI concierge that remembers every customer, anticipates their needs and delivers personalised experiences that drive loyalty and revenue.

Attending the exchange? We'd love to connect and explore how AI can transform customer experiences.

See you in Windsor!

#CCWEurope #AgenticAI #CustomerExperience

[Delight.ai @GetDelightAI]

Read the first two chapters on the blog, or grab the full guide: https://t.co/13qCud2D30

[Delight.ai @GetDelightAI]

82% of customers say they’d call a competitor if a business doesn’t pick up.
For home service companies, that’s not a maybe. Missed calls, calls that end without a booking, and follow-ups that never happen are costing real jobs, especially after hours and during peak season.

[Delight.ai @GetDelightAI]

Our new guide, “Getting started with voice AI for home services,” breaks down where the biggest opportunities are, how a voice AI agent actually handles a booking call, and how companies like Dr. Cool Services (HVAC, Las Vegas) use https://t.co/NteXFimlNS to book service calls in English and Spanish, even after the office closes.

[Delight.ai @GetDelightAI]

Thursday’s “How to Hire Your First CX Engineer” at Arcana was one of them, great energy, better conversations, and a room that clearly came ready to talk shop.

Swipe through for a look inside.

Thank you to everyone who showed up and made SF TECH WEEK one to remember.

#SFTechWeek #CXEngineer #AIAgents #CustomerExperience

[Delight.ai @GetDelightAI]

@bentossell One thread for you, as many agents as it takes behind it. Nobody wants to re-explain the same refund to five assistants.

[Delight.ai @GetDelightAI]

Apply here: https://t.co/3gLSn86nUs

[Delight.ai @GetDelightAI]

AI has a lot of acronyms. So we played “Wrong Answer Only” with our team, the rule: guess what each one stands for, but only wrong answers count.

KPI, RLHF, MCP... let’s just say some of these answers were more creative than correct. 👀

This is pretty on brand for our team, we take the work seriously, not ourselves. If that sounds like your kind of culture, we’re hiring. Link in comments.

#WereHiring #TeamCulture #AI #ArtificialIntelligence #LifeAtDelight #HiringNow #WorkCulture #AIJobs #StartupCulture #TechJobs

[Delight.ai @GetDelightAI]

@AJKocman The scripts aren't really the problem. Nobody in that chain, human or AI, had permission to overrule the policy when it was clearly wrong.

[Delight.ai @GetDelightAI]

We hosted “How to Hire Your First CX Engineer” at Arcana for SF Tech Week. The takeaway: if your AI agent can resolve an issue and surface an upsell in the same conversation, support is a revenue job. Recap below.

#SFTechWeek

[Delight.ai @GetDelightAI]

@davidpattersonx Bank tellers and front desks also handle the customer who just wants to vent first. Curious how that line moves.

[Delight.ai @GetDelightAI]

Only 16% of consumers are comfortable with fully autonomous AI today. 54% expect to be within a year.

How does an AI agent earn that autonomy? Kibeom Lee, our Head of AI/ML, breaks down the Trust Stack, one layer at a time, plus how to spot a "success" that's hiding a failure. https://t.co/IqERynm5WX