Adam Park

Cat dad | Adventure seeker | Leader | Magenta

[Adam Park @GetLikePark]

@nbc4i There’s only one comment on this 🤔

[Adam Park @GetLikePark]

@VerizonNews FUCKING LIES!

RETURN MY MONEY!

[Adam Park @GetLikePark]

Let’s see how this goes

[Adam Park @GetLikePark]

On 9/9/24 I purchased a Google Pixel 9 Pro online from https://t.co/E9koAtEdcE

SynchronyBank was running a promotion $200 rebate if you sign up for the Verizon Synchrony card. Verizon also gave a $10 discount when you used said card for automatic payments.

I used the Google Pixel and the Verizon Wireless network for >30 days.

Loved the phone - Mostly loved the service.
Verizon worked beautifully everywhere I needed it to, except my bathroom. It may seem stupid or irrelevant, but it matters to me.

On 10/4/24 I called Verizon Wireless (611)
I canceled my service and requested help using the My Verizon app to obtain a shipping label. The representative assured me; if I returned the device I would have NO charges for this entire account.

I returned the device via UPS.

Mid November the notices from Synchrony Bank started coming. (I've always LOVED Synchrony. I have the following American Eagle, Amazon, Sams, JC Penny and Synchrony Home) $12,350 in available credit with them.

Verizon charged the Synchrony card for the phone.

No big deal right? Call Verizon? File a dispute with Synchrony! Goto a Verizon Store!

I've called Verizon 5 times. (Spent at least 5 hours on the phone)

This is the fun part - Verizon Customer Service says "We HAVE the phone!!!!! Don't worry, I'm gonna transfer you to......" then I'm put on hold and the call drops. Every. Single. Time.

I've disputed the charge 3 times now. Synchrony wants a tracking number for the device. The ONLY way to obtain a tracking label - through the Verizon app. Which I no longer have access to because the account is closed.

Insanely enough, when I visit a Verizon Wireless Corporate store - they can't help me. "This is the sales department sir, you gotta call." - I received this response at 2 different Verizon Corporate stores.

Yesterday, I received the most help from a Verizon employee then I've received since this started.

A store manager did a reverse search with the IMEI of the device. Not only has Verizon received the phone, they've already resold it.

I currently work in sales, I've managed cell phone stores before. I understand things fall between the cracks and sometimes things need to be corrected. But, the constant thought on my mind is "What if this was some old lady? Someone that didn't understand how to navigate a situation like this?"

I'll be filing a complaint with the FCC and cross posting this.

@Verizon @VerizonSupport

[Adam Park @GetLikePark]

Current balance with Verizon Synchrony $1156.

[Adam Park @GetLikePark]

@TRUMP_ARMY_ Do you know how much a smart phone would cost if it were fully manufactured in the US 😆😆😆

[Adam Park @GetLikePark]

How you gonna stand in front of a moving vehicle and then look like that when you get hit😆

[Kevin Sorbo @ksorbs]

Maybe don’t block traffic?
https://t.co/Vfd7GWhvsp

[Adam Park @GetLikePark]

@ksorbs YOU STOOD IN-FRONT OF A MOVING VEHICLE

now you mad 🙄

[Adam Park @GetLikePark]

@xoGeorgio I feel that to my core

[Adam Park @GetLikePark]

@Verizon @synchrony

WHY ARE YOU CHARGING ME $1,100 FOR A PHONE I RETURNED

[Adam Park @GetLikePark]

@EvanAKilgore Dora was born here 🙄

[Adam Park @GetLikePark]

@elonmusk Awwwwe

I wanna hold it 😌

[Adam Park @GetLikePark]

“You showed me where your whole heart stayed”

[Adam Park @GetLikePark]

@WirelessVision 😍

[Adam Park @GetLikePark]

Roanokes been a success 😀
@WirelessVision

[Adam Park @GetLikePark]

@MaJontaCook 😮‍💨😮‍💨😮‍💨

[Adam Park @GetLikePark]

@tmobilenews @TMobile I love being a part of this customer focused brand 🫶🏻

[Adam Park @GetLikePark]

@DonaldTNews Byyyyyyyyye