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@73Kerstin That's your order number. Please let us know the number of the ticket that you opened with our customer service. If you do not have it, please email [email protected].
@Jakub33919848 Hello Janire, our system indicates that the ticket number is correct. Please double check your SPAM folder, if you do not have that email please contact Support.
@vidya2002 Hello Laurie, I see that you sent two tickets on Saturday. Our working hours are Monday to Friday from 8 am to 5 pm. We usually reply within 2 business days. Thanks!
@MrJacobK Please avoid replying to your own tickets, this will update the ticket in the system and will take longer for us to see your request. Thanks.