An indie horror game called AMYGDALA: Prelude has been stuck waiting for Steam approval for 3 full years even though it uses Valve's own Source engine the same one behind Half-Life.
The team created this retro-style shooter set in 1990s Australia where players fight creepy monsters with guns and they reached out to Steam support back in 2023 to get the required commercial license right from the start.
They followed every instruction and sent all the paperwork but the replies come slowly often after months of silence and sometimes they are told to send the exact same details again.
The game is almost finished with a free demo already on Steam