Gilbert Pooley

[Gilbert Pooley @GilbertPooley]

Appreciate any insights or connections! #FutureOfWork #AI

[Gilbert Pooley @GilbertPooley]

🔍 NEW RESEARCH: When will AI replace call center jobs?

My analysis of AI benchmarks indicates large-scale customer service automation could happen between late 2025-2028.

I'm working with an African govt on workforce planning - need your help.

Thread 🧵👇 #AI #CustomerService

[Gilbert Pooley @GilbertPooley]

This research has significant implications for workforce development in countries investing heavily in contact centers as economic opportunities for young people.

Draft research note available here: https://t.co/85wyw22tby

[Gilbert Pooley @GilbertPooley]

This research has significant implications for workforce development in countries investing heavily in contact centers as economic opportunities for young people.

Draft research note available here: [shttps://tinyurl.com/2vry6ru7]

[Gilbert Pooley @GilbertPooley]

Question for economists:
- Do you have labor market disruption estimates for service sector automation, especially in contact centers?
Please share papers/forecasts 📊

[Gilbert Pooley @GilbertPooley]

41% of existing South African jobs are at risk from automation.

Work with @UmuziOrg to create more high-value jobs by hosting our talented creative and tech recruits for work experience: https://t.co/zB1xFzRg7x

[Gilbert Pooley @GilbertPooley]

South Africa needs more, high-value jobs to help the un/under-employed out of poverty.

Join us in creating high-value jobs by hosting talented UMUZI creative and tech recruits for work experience: https://t.co/zB1xFzRg7x

#JobsSummit

[Gilbert Pooley @GilbertPooley]

@FabAcademic “What makes UCT great?”
“You do!”
I loved your message last night. Thank you. I suggested we use social media to amplify it with stories celebrating our UCT community. I gave it more thought and wrote you a little note, which I’d like to share via email. Your @ pls.

[Gilbert Pooley @GilbertPooley]

@StDavids_Marist @yebo_levy @MaristOldBoys Thank you @StDavids_Marist. It was an honour to be nominated alongside @BryceWray and beautiful symmetry: we were both in Bishops in 2001, Bryce in Grade 8, and I was lucky to be his matric mentor :)

[Gilbert Pooley @GilbertPooley]

@designindaba Please help: trying to get an academic discount code. None of your listed email contacts are working. Please advise.

[Gilbert Pooley @GilbertPooley]

@TurbineArtFair Problem: Friday tickets not for sale on @webticketsSA How do I buy?

[Gilbert Pooley @GilbertPooley]

@LJK07 @MaristOldBoys @yebo_levy @StDavids_Marist Thanks Lara and SDMC for the great evening. It was a privilege to be apart of it.

[Gilbert Pooley @GilbertPooley]

@rustyrockets Wonder why the rainbow nation was so white tonight? Inequality. Come meet SAfricans changing the narrative @Umuziphotoclub

[Andrew Levy @yebo_levy]

@TimModise @Powerfm987 heard the interview about ad industry not transforming.would love to speak about what we are doing at @Umuziphotoclub

[Umuzi @UmuziOrg]

Yes the powerfm listeners need to know about the next generation of creative professionals from ekasi. @TimModise @Powerfm987

[Gilbert Pooley @GilbertPooley]

http://t.co/pEd2UM4rAZ

[Gilbert Pooley @GilbertPooley]

Test @Umuziphotoclub #BokFriday