@PopInABox_CS Just as an update I have still not had a response regarding the issues raised nor confirmation of an agreed upon resolution. So far all I have had is “too bad, how sad, it’s a process and we will bring it up as a learning for the company and agents’ - THIS IS NOT GOOD ENOUGH!
Received my pre-ordered Agent Venom (Thunderbolts) from @PopInABox
This was a Christmas present for my partner. I am extremely disappointed because the PIAB exclusive sticker is not on the box as advertised. This is very bad service from such a large company!
@PopInABox_CS This has not helped at all! On top of that I have finally had a response from the Facebook team offering me a 15% (£4.49) refund as a “good will gesture”! To say this is a kick in the teeth is an understatement!
@PopInABox@PopInABox_CS please can someone get back to me ASAP. I will be going to trading standards with this issue, on top of making a formal complaint.
You say you wish to help but don’t reply in a timely manner! Clearly you do not care about your customers just their money!
@PopInABox_CS Someone has DM’d me but has not responded... in typical fashion they won’t respond for 2 days. This is piss poor service. I work in customer service myself and never in my life have I experienced such poor service. COVID forcing people to work from home is not an excuse anymore!