Ginge

Freelance copywriter, musician, bipolar as fuck, recovering addict, great fun at dinner parties...

[Ginge @Ginge33189109]

@glovo read the above and have a word with your Portugal based children would you?

[Ginge @Ginge33189109]

Yo @Glovo_pt - I was delivered freezing cold, inedible food because your deliver drivers took an hour yo collect it from the restaurant. Your customer service people say all they can do is a 50% refund. Why am I paying anything for food I cannot eat because your staff messed up?

[Ginge @Ginge33189109]

@HMRCgovuk I have an issue here (it's not your fault) can I DM about it?

[Ginge @Ginge33189109]

@ZenAmitava @RevolutApp @ILGAEurope They like words like "processing" and "updates" but they won't actually tell you anything. formalcomplaints@revolut is the complaints email, if you have the same experience as me it'll take you days to get that information out of them so that should cut a corner for you

[Ginge @Ginge33189109]

Hi @TheFCA - could you please let me know where to complain to about @RevolutApp - they have been holding my money without sufficient explanation for nearly three weeks now.

[Ginge @Ginge33189109]

@RevolutApp - my rent is two weeks late because you are holding my money from me. I have been ignored and brushed off on social media, the in app chat, and via email. I am not going to stop asking until someone gives me an actual reason or my money is made accessible to me.

[Ginge @Ginge33189109]

@TheFCA I'm going to want to make a complaint about my treatment by @RevolutApp - who are still holding money from me and ignoring me by email, app chat, and social media. If you could let me know the email address to send that complaint to I'd appreciate it.

[Ginge @Ginge33189109]

@RevolutBusiness It's okay. I brought the FCA into the discussion and was suddenly responded to very swiftly

[Ginge @Ginge33189109]

"Just type 'live agent' in the chat box to get straight through to someone" I can give two weeks worth of screenshots like this @RevolutApp - Whenever you feel like responding would be great.

[Ginge @Ginge33189109]

@RevolutApp Glad to know that adding @TheFCA to a tweet gets a response from you. Because nothing else has for days.

[Ginge @Ginge33189109]

@TomCampbell The Melissa Joan Hart 1-2 punch of Clarissa and Sabrina back to back on two different channels.

[Ginge @Ginge33189109]

@RevolutApp You read comments? No way, I thought you didn't respond to complaints because you didn't read them.

[Ginge @Ginge33189109]

@RevolutApp when you're finished promoting services I can't use because you've randomly frozen my account and won't tell me why, do you fancy answering my question or am I going to need to keep tweeting you?

[Ginge @Ginge33189109]

@RevolutApp - still waiting for someone to answer me in the in app chat. I've been writing the words "Live agent" consistently for a week now. I just want access to my own money. I feel like I've made this point more than once now...

[Ginge @Ginge33189109]

@RevolutApp Of course. I understand why you would not want your treatment of customers to be public.

[Ginge @Ginge33189109]

@RevolutApp - being that the in app chat ignores me for days at a time and then fails to tell me why my money is still being held away from me, maybe you could link me to your complaints department?

[Ginge @Ginge33189109]

@RevolutApp For some reason you seem to be continuously avoiding me request in DMs. Please give me the details of your complaints department.

[Ginge @Ginge33189109]

@RevolutApp Responded. Thanks.

[Ginge @Ginge33189109]

@RevolutApp @NordmarkaA "Contact us via the in-app chat, we will ignore your message for a week plus. Then give a vague and unhelpful response. And then ignore you for a further week."