@edwardeachday Hi there. Do you have an open ticket? If so, feel free to send us a DM with the ticket number and your customer account number, and we'd be happy to take a look.
@DollarVanDave Hey Dave, we hear you. Are those items appearing when you open your cart, or being added again after you remove them? We’d like to understand what you’re seeing.
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@timeflux_btc Hi there. Once a product renews on an annual billing cycle, the support team is not able to switch it to monthly without fully canceling the product. That said, we would be happy to take a look at your account to see if we can help. Feel free to DM us with your customer number. https://t.co/rYq25s2Pfj
@SethFromMaine Hi there. If you are still having trouble with your email forwarding, we would be happy to take a look. Feel free to send us a DM. https://t.co/rYq25s2Pfj
@itislt_ai@GoDaddy Sorry for the confusion around the bundle renewal. We'd like to review the charge, cancellation history, and refund options. Please DM us your customer number and the order or receipt number for the renewal. https://t.co/rYq25s2Pfj
@windows_sux_ Hi there! We offer steps to cancel here: https://t.co/u55Ur16yZY. If you get an error, please double-check if you have protection on the domain as that will need to be downgraded BEFORE you cancel. Send us a DM if you still have trouble with it. 🙂 Happy to help.
@WildHorse1978 There may be some initial prompts that are intended to route you to the correct department, but we absolutely hear you on this. Thank you for the feedback!
@Ajayprakas94529 We are unable to take this action for you, but can recommend reviewing their contact details here to reach out again via any of their options. https://t.co/yTUawhB3bn
@brian4dotcom Love seeing this! 🙌 Getting FTP set up and files transferring to your site is a big win, and we're so glad our team was able to get you there. Thanks for the kind words, it means a lot to us. Now go get that website rockin'! 🔥
@NaveenKumar__T It's a regulatory requirement designed to verify your identity, protect against fraud, and ensure accurate domain ownership records. Until that verification clears, the domain stays inactive, which is why DNS and any connected services are unavailable right now. 2/
@NaveenKumar__T Well, that's definitely not the experience we want for you, and we completely understand the frustration! Here's some context on the hold — the National Internet Exchange of India (NIXI) actually mandates that all .in domain registrants complete KYC/e-KYC verification. 1/