@TheFirstKTN We are experiencing a high volume of calls and emails at this time and are working to get to everyone as quickly as we can. As for the negative balance, the remaining balance will be refunded to the card on file within 7-10 business days of the cancellation date.
@enbylebeau We receive preliminary usage data from Smart Meter Texas the day after flow. That data often times contains estimated usage. Five days after flow, Smart Meter Texas finalizes that usage data, and any discrepancies are reconciled in your account.
@Mr_Thaniel We're very happy to hear that you want to return to Griddy! But due to the recent Polar Vortex Griddy is not enrolling until all Reads and Final Determinations have been reached in the Market.
@GMsportspodcast We make $0 off of price volatility . Griddy passes through the wholesale price of electricity which is set by ERCOT, the grid operator. The only money we make is off of the $9.99 monthly membership.
Tomorrow's projected forecast, 2/20:
As of this morning, ERCOT declared that grid operations are back to normal, meaning so are wholesale prices. Prices are now being determined by market conditions again (as they should!).
@ChynnaBlue5 We know the price event from last week was very difficult for many people. Right now, we are in talks with ERCOT to get relief for our customers exposed to non-market pricing. https://t.co/E9GWxdAIeR
@potsey_weber When the price go negative it behaves like a credit. For the usage that is incurred during the negative period, the energy charge will be negative which will offset the rest of the your day.
@eTruficient When the price go negative it behaves like a credit. For the usage that is incurred during the negative period, the energy charge will be negative which will offset the rest of the member's day.