Anyway, just write to our client service: [email protected]
There, if desired, they will change your mailbox or send you the necessary mailings individually.
This could relate to any technical issue. For example, sometimes it matters where you got a mailbox — mailing services may have problems with yahoo or yandex. Changing the mailbox to gmail might solve the problem.
If Pokerstars attaches HH as an archive to your email — then you need verification with a manager, using the screen share mode. Contact us at [email protected] or on our Skype and we’ll arrange a call.
Players must request hand histories from Pokerstars on the 1st day of every month.
If Pokerstars sends you HH as a link — you can upload them to Hypertracker yourself: Verification tab —> Pokerstars.
you order HH from the 1 to the 31, and then separately from the 31 to the current day. This is done to make sure we cover all your tournaments in case you had any games on the 31st after you requested HH.
As for Pokerstars, you can order HH for any time period, even a few months
We usually ask you to order HH from the 1st day of the month to the 1st day of the next month. However, there are some nuances, because months differ in the number of days.
Winamax does not allow ordering HH for a time period exceeding 31 days. When there are 30 days or less in a month, there is no problem — you can order, for example, from April 1 to May 1.
When there are 31 days in a month, the scheme is as follows ➡️
However, we do not recommend using Ethereum among the above due to high commissions.
If you have not used cryptocurrency for pool payments before, but you want to start, write to: [email protected]
We have an update in cryptocurrency wallets, now we also support UST. In total, pool calculations are now available for:
- USDT Binance (bep20)
- USDT Tron (trc20)
- Terra UST
- USDT Ethereum (erc20)
We are starting to support GGPoker wallets within one skin. Russian players can use GGPokerOK. 1K+ transactions will be discussed individually due to the limit on sending $300 per day.
If you want to change your wallet contact us: [email protected]
The material is simplified, in case of inaccuracies and important nuances that we may not have taken into account — feel free to comment and supplement. You can and should ask questions too, we will help everyone figure things out.
https://t.co/10C4FeAguU
2021 is coming to an end! Over this year, we:
- crossed the mark of 600 players in the pool
- reached the mark of 72 million BI
- processed 9424 requests from players
- wrote 23,854 responses
- processed more than 1000 requests in December alone (an absolute record!)
A quick reminder that the periods of the first two winter months are traditionally different from the usual ones. The December period is from the 1st to the 20th, the split is on the 23rd.
The January period is from December 21 to January 31, 2022.
A really important thing that you need to always keep in mind about verification.
Every month after ordering his HH — a player must contact us right after receiving it.
You should not postpone it and wait for us to come to you ourselves: this way it's very easy to miss time and then face the fact that transactions could be already closed. Poker rooms may delay sending the HH and you’d have to wait until full verification to receive your funds.