Quiq

The agentic AI agent customer journey platform that turns customer needs into fast, reliable resolution.

[Quiq @goquiq]

Better agent tools = better customer experience.

Panasonic gave agents live translation + photo sharing via WhatsApp.

NPS hit 75+. Not a coincidence.

[Quiq @goquiq]

Roku's AI secret? Don't just build or buy — do both.

Buy the platform, own the roadmap. Small team, enterprise results. 🔧

📖 Read the case study: https://t.co/XbwOaaTWEv

[Quiq @goquiq]

Brinks Home's CX goal, per CIO Philip Kolterman:

"Customers should feel empowered every step of the way."

That's the whole philosophy.

#CustomerExperience #CX

[Quiq @goquiq]

Accor's CSAT went from 67% → 89% with an AI assistant that answers guests 24/7.

Happy guests start before check-in. 🤖✨

Get the full Accor case study: https://t.co/UmWH4bbuxZ

#CustomerExperience

[Quiq @goquiq]

Roku's agentic AI resolves 48% of customer inquiries with zero human intervention.

At 90M+ households, that's CX at a whole new scale. 🤖

📖 Full story: https://t.co/DbXh5ODCUr

[Quiq @goquiq]

"CSAT on Google RCS for Business is several percentage points higher than both web chat and voice." - Carter Calle, Director of Messaging at IHG

Watch the full breakdown here: https://t.co/iuZCiPtJkp

#CustomerExperience #Omnichannel #IHG #Quiq #HospitalityTech #GlobalScale

[Quiq @goquiq]

#AI doubled Accor's hotel booking click-outs.

Answering guest questions well isn't a service cost — it's a revenue strategy. 💡

#HotelTech

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We broke down 8 specific ways conversational AI is being deployed across the retail customer journe. Highly recommend if you're in retail, CX, or digital transformation.

🔗 https://t.co/8PAuQZ24hE

#Retail #AIStrategy #WISMO #DigitalTransformation #ConversationalAI

[Quiq @goquiq]

"I don't know of another way to establish an IHG branded beachhead on someone's device than to start with a conversation coming from Search." — Carter Calle, IHG Hotels 📈

From IVR to RCS & WhatsApp, see how IHG & Quiq scale global CX.

Watch: https://t.co/RmP6vrQKBH

[Quiq @goquiq]

Hot take: your AI's tone drift is a governance problem. The fix comes down to treating voice governance like compliance — because at enterprise scale, it basically is.

🔗 https://t.co/ghSbOmbljH

[Quiq @goquiq]

"RCS is quickly becoming our fastest-growing channel." — Carter Calle, IHG Hotels

See how IHG & Quiq are moving beyond the phone call to deliver seamless, asynchronous guest support at scale. 📱

Watch: https://t.co/3e1IyXKHV7

[Quiq @goquiq]

Get a full breakdown of how insurers are approaching omnichannel CX, along with the other top use cases in 2026: https://t.co/r0AnzEOWcK

#Insurance #InsurTech #Omnichannel #CustomerExperience #ConversationalAI

[Quiq @goquiq]

Panasonic doubled survey completion by moving CSAT inside WhatsApp.

Same question. Different channel.

Friction is silently killing your feedback rates.

Learn more: https://t.co/1ZvAseA2MG

[Quiq @goquiq]

True omnichannel AI design means one continuous conversation — no matter where it happens or how many channels it touches.

What's your AI actually remembering? 👇

🔗 https://t.co/ghSbOmbljH

[Quiq @goquiq]

"What happens if the AI says something it shouldn't?"

It’s the first question every CISO asks.

We don't let AI run wild. Quiq uses guardrails to keep conversations grounded in your data, not internet noise.

[Quiq @goquiq]

Most AI adoption stories stop at "we automated X." A Closer Look went further — and the results speak for themselves.

Get the case study: https://t.co/tA0JuVKmk3

#AIStrategy #DataEngineering #CustomerExperience #DigitalTransformation

[Quiq @goquiq]

“Technology should always be designed from the customer’s perspective… The mindset should begin with: What is absolutely the best thing we can do for the customer, and how can technology enable that experience?“ - Jen Grant, Quiq CMO

🎧 https://t.co/TDOZrZqTJZ

[Quiq @goquiq]

AI Agents can sell, re-engage, AND retain — not just answer tickets. See how the biggest brands deploy them across the full customer journey: https://t.co/Z1iV8Cgpwj

[Quiq @goquiq]

The best conversational AI in healthcare protects human judgment by making sure clinicians aren't burning hours on appt confirmations and insurance questions when their expertise is needed elsewhere. Read the guide: https://t.co/6u3UAPapNt

#HealthcareAI #PatientCare #AgenticAI

[Quiq @goquiq]

"SMS can feel archaic." — Carter Calle, IHG Hotels. 🏨

Why settle for anonymous short codes? With Quiq, IHG uses branded messaging to build guest trust.

Watch: https://t.co/KNoUPGedcT