Upstream Works

Providing best-in-class #Omnichannel #ContactCenter #Software to improve #CX and increase agent success // @Cisco Preferred Solution Partner

[Upstream Works @Upstream_Works]

Our AI lead, Oliver Common, breaks down how the Upstream Works AI Experience Platform fixes this by matching the right model to the right task, using a mix of economical, small language models specialized for CX, and language models only when needed.
Watch how it works.

[Upstream Works @Upstream_Works]

A specialized agentic orchestration layer coordinates AI agents to reason, decide and act across CX journeys, automating resolutions and escalating seamlessly when human expertise adds value.
Book a Demo: https://t.co/kR4Ht6o0zm

[Upstream Works @Upstream_Works]

Does agentic AI replace your agents?

No. And that's by design.

Agentic AI can autonomously resolve routine, high-volume requests, freeing your team from repetitive work.

See it in action: https://t.co/ilnDCI0xxQ

[Upstream Works @Upstream_Works]

What does "autonomous CX" actually feel like for your customers? Instant resolutions of customer requests across all channels — without waiting in a queue.
That's not a chatbot. That's a platform built to earn loyalty. Get a Demo: https://t.co/vvwFkWoCzh

[Upstream Works @Upstream_Works]

Failure demand — password resets, order checks, routine billing questions — clogs queues, burns out agents, and frustrates customers.
Efficiency without compromise.
Read more: https://t.co/65cYsYKcsF
#ContactCenter #AgenticAI #cxpertschat

[Upstream Works @Upstream_Works]

The future of autonomous CX is now.

Introducing the Upstream Works AI Experience Platform — a purpose-built agentic AI-first platform that autonomously resolves customer requests end-to-end and empowers human agents with real-time AI guidance. https://t.co/J5hVgmfMsD

[Upstream Works @Upstream_Works]

If you're a senior advisor guiding enterprise CX and AI transformation, you're already driving outcomes you may not be capturing.
The Catalyst Partner Network changes that. It recognizes and rewards the advisors who influence enterprise decisions.
https://t.co/LrqqHBxUa2

[Upstream Works @Upstream_Works]

Most organizations use AI. Very few have transformed with it. That's the gap—and many contact center leaders can't see it from where they stand.

Our new whitepaper offers an honest assessment and a practical roadmap to move forward:
https://t.co/6DGO4sE8LI

[Upstream Works @Upstream_Works]

The Upstreamians had a great time at a bowling event last week! We celebrated the last Town Hall of the summer by getting competitive for the afternoon. Congrats to the winning team, Anaitullah H., and shout-out to Geetinder Mangat for having the most strikes of the day!

[Upstream Works @Upstream_Works]

The organizations moving fastest on AI aren't the ones with the most advanced stack. They're the ones that got their leadership team into a room and got honest about where they actually are and where they actually want to go. Learn more and get started: https://t.co/bedeTQJqdB

[Upstream Works @Upstream_Works]

Join Alex .M and Simon Newbury for a 30-minute live webinar on June 29 to see how we bring advanced AI, video and omnichannel capabilities directly into on-prem environments. We will run a live demo inside a Cisco on-prem environment.
https://t.co/PJYpbvinIk

[Upstream Works @Upstream_Works]

Today, our Regional Sales Director, Franco Clauser, attended the City of Brampton Reverse Vendor Tradeshow: Meet the City Buyers event. It was a valuable opportunity to connect with organizations across the region and learn more about their evolving CX.

[Upstream Works @Upstream_Works]

Deliver on-demand customer experiences with the right blend of human and AI support, via live video, voice and chat, all initiated with a simple QR code scan. Tour the 4-minute tour and see how your team can deliver instant support when it matters most.
https://t.co/wxHrtEKqx9

[Upstream Works @Upstream_Works]

The right strategic guidance can accelerate enterprise CX transformation and drive measurable business outcomes.

Apply today: https://t.co/jN906p61Nb

#PartnerNetwork #CX #AI #UpstreamWorks #ContactCenter

[Upstream Works @Upstream_Works]

The future of #CX won’t be won by building better queues.
It will be won by reducing the need for queues altogether.
As customer expectations rise, traditional #CCaaS models focused on routing and volume are no longer enough.
Read now: https://t.co/bA94IR5TXQ

[Upstream Works @Upstream_Works]

68% of organizations expect 35%+ productivity gains from AI.
But many customer interactions are still too complex for automation alone.
That’s where the modern CX model comes in.
Download the guide: https://t.co/NHnR8JUyRO
#Guide #ContactCenter #AI #CX #UpstreamWorks

[Upstream Works @Upstream_Works]

Cornhole. Crawfish. And a cause worth showing up for.
Yesterday, Sean Snider, Chief Operating Officer, Sabrina Baksh, VP of Sales, and Franco Clauser, Regional Sales Director represented our team at the 2026 V3Gate Foundation Cornhole Tournament & Crawfish Boil.

[Upstream Works @Upstream_Works]

Welcome to the shift from CCaaS to Experience Orchestration. Are you ready for it?
For decades, contact center success was measured by how well you managed the queue. But the future belongs to organizations that reduce the need for queues altogether. https://t.co/bA94IR5TXQ

[Upstream Works @Upstream_Works]

Our Canadian team came together on Friday to cheer on the Blue Jays! It was a fun night at the Dome with great views, lots of laughs and even better company.
Moments like these remind us that strong teams aren’t just built through collaboration, but through connection.

[Upstream Works @Upstream_Works]

AI is transforming CX, but not in the way you might think. The brands getting it right aren’t choosing between AI and humans. Our latest guide breaks down how to achieve the right balance.
Download the guide: https://t.co/NHnR8JUyRO