GoTo Assist

We've moved! For product questions and support ➡ — making IT easy, anywhere.

[GoTo Assist @GoToAssist]

@Mirco_Soft Can you email me at gotoservice at logmein dot com and share what you have on this scam account? ^GD

[GoTo Assist @GoToAssist]

@Mirco_Soft Thank you, we are trying to identify the accounts from the information in the screenshots. The session IDs that they provide when they ask to connect to you are the easiest way for us to identify the account and shut them down ^GD

[GoTo Assist @GoToAssist]

@Mirco_Soft Hi, thank you for reporting this. If you have the 9 digit session code the gave you could you please direct message it to us? ^GD

[GoTo Assist @GoToAssist]

The transformation over 20 years is real, but what hasn't changed? We're still solving challenges, innovating technology and making IT easy, anywhere. Follow us on LinkedIn, @GoTo, for more and visit us at https://t.co/nsO3pHSFlc #DiscoverGoTo #tech

[GoTo Assist @GoToAssist]

@andyl9063 Sorry for the frustrations, we reached out to our team and someone will contact you shortly. ^KG

[GoTo Assist @GoToAssist]

@iamvelos Scammers use fake email addresses, websites, and VPNs to hide their location. The support session code is the only thing they cannot fake and the only reliable way for us to identify the offending account. ^GD

[GoTo Assist @GoToAssist]

@iamvelos Correct, that is how we identify the account. The person wanting to connect to your computer has to provide you with a support session code for you to enter. If you think they are a scammer you can click Report Abuse and provide us with the code. ^GD

[GoTo Assist @GoToAssist]

@iamvelos Hi, at the top of that page you will see we warning and an option to Report Abuse. We take abuse reports very seriously and will ban accounts that are found to be misusing our service. ^GD

[GoTo Assist @GoToAssist]

@Blackbeard0531 Hi there, we have a process for any kind of abuse being reported, with a dedicated page located here: https://t.co/j1ae949eZY
^AC

[GoTo Assist @GoToAssist]

@tobyw7 Please scroll down on this page and click Contact Support https://t.co/vSVBtpYxbC ^GD

[GoTo Assist @GoToAssist]

We’re now @GoTo, a one-stop shop for flexible-work software to make your worklife easier. Follow us @GoTo for news and updates.

[GoTo Assist @GoToAssist]

@schiff01 Hi there, would you be able to DM me you GoToAssist email address for a check on the ticket?
^AC

[GoTo Assist @GoToAssist]

@BuggsBugg1 Hello, are you trying to reach a technician who uses GoToAssist services?
^AC

[GoTo Assist @GoToAssist]

@DarrellBellaart No problem, the GoToAssist app is easily uninstalled through your program files.
^AC

[GoTo Assist @GoToAssist]

@DarrellBellaart If they provided a support key please report it here https://t.co/dUtY4ogsvy ^GD

[GoTo Assist @GoToAssist]

@josephlucas502 Hi Joseph, I'm sorry for the trouble there. Were you able to test with any alternate client PCs to rule out a local connection problem?
^AC

[GoTo Assist @GoToAssist]

@N8OUZ Thanks, the problem may be related to the version they are using to connect. We can help troubleshoot further if we know the GoToAssist version in use.
^AC

[GoTo Assist @GoToAssist]

@UCScottB4U Please call our toll-free support so they can gather more details and investigate https://t.co/gLRMqeTO95 ^GD