Onchain deposits and withdrawals were disrupted over the past few days and we’d like to explain what happened: The disruption followed a technical incident at a third-party provider we use to screen cryptocurrency transactions. As a regulated financial platform, we’re required to screen all incoming and outgoing crypto transactions to protect our customers.
We can’t process transactions without the necessary safeguards and therefore had to temporarily pause crypto deposits and withdrawals.
Activating redundancies took longer than expected. Keeping customer money safe is always our priority - but we appreciate how frustrating it is to experience delays. We continue to enhance our procedures and redundant systems to minimize the risk of any repeat of this incident.
We are reaching out directly to those affected.
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ℹ️ Update
~ 80% of crypto deposits and withdrawals are now processing successfully, though some delays remain while we tackle the backlog.
We’re working to release the remaining transactions. Fiat deposits and withdrawals, and trading, continue to operate normally.