@buffaloguyinMD Good afternoon, we are so sorry for any delays with your custom order and would be more than happy to look into this further for you with the vendor. May we ask that you DM us with your order details so we can look into this further on our end?
Thank you,
Hi JJ, we are so sorry to hear about this and we certainly appreciate you bringing this to our attention. May we ask that you private message us with additional details including whom you had spoken with at the store so we can share this feedback with the team going forward?
Thank you,
@smashhightower Hello - Thank you so much for bringing this to our attention! We will be sure to share this information with the store leadership team.
@Gwright2027 Hi Gavin, we are so sorry to hear that this was not shipped in satisfactory condition. May we kindly ask that you private message us with additional details including your order number and any photos you may be able to provide if there are any marks or blemishes?
@PatrickCifaldi Hello - For returns by mail we do recommend waiting up to 21 days for refunds due to transit, processing and credit times. In store returns are credited within 3-5 business days it just depends on your financial institution. Thank you.
@jlsfit0776 Hello - Maxfli is actually a private label brand of DICK'S Sporting Goods and carries a 1-year warranty. The warranty can be handled at any DSG store with a refund or exchange.
@Braw_Golf Hi, we are very sorry to hear about the issue with your order. Would you please send us a private message with your order number so we can look into this for you?
@keribreslin Hi Keri, we are so sorry to hear about this. May we please ask that you DM us with your order numbers so we can look into this further moving forward.
Thank you.