As most of you know I usually if not always post nice things about @AmericanAir but today my disappointment is high. Plane over an hour delayed into MEM and 50 minutes before golf clubs are delivered to baggage. Unacceptable.
A big shout out to the check-in team at MEM @AmericanAir for straightening out my multi-segment ticket! Maya Dandridge and colleagues did an excellent job.
@AmericanAir want to give a shout out to flight attendant Andrea in AA #2559 on Dec 27 from DFW to Hayden. Very attentive and communicative. Stellar customer service.