Gordon Sinclair

[Elon Musk @elonmusk]

Elden Ring, experienced in its entirety, is the most beautiful art I have ever seen

[Gordon Sinclair @Gordo_Sinclair]

#nswiamhere
Hhh

[Gordon Sinclair @Gordo_Sinclair]

#nswiamhere
Ddd

[Gordon Sinclair @Gordo_Sinclair]

#nswiamhere
Ggg

[Gordon Sinclair @Gordo_Sinclair]

#nswiamhere
ABC

[Gordon Sinclair @Gordo_Sinclair]

@elonmusk u r o k 2

[Gordon Sinclair @Gordo_Sinclair]

@coolideas_ZA @rugbyworldcup Hi, Internet is fixed. Thank you.

[Gordon Sinclair @Gordo_Sinclair]

@coolideas_ZA Please check your fiber services - they are down! There is no announcement. @rugbyworldcup matches are starting...

[Gordon Sinclair @Gordo_Sinclair]

@coolideas_ZA @rugbyworldcup Hi, sounds like there is progress today. Received feedback this morning that a technician is coming out to check what’s wrong.

[Gordon Sinclair @Gordo_Sinclair]

@coolideas_ZA @rugbyworldcup Day 3: No internet for another day. Surely there are experts around that can find the issue. Feedback is to wait another day - feels like dejavu.

[Gordon Sinclair @Gordo_Sinclair]

@coolideas_ZA @rugbyworldcup I fully understand that you are trying. I am also dependent on you sorting it out. So, will I have some feedback “first thing tomorrow morning”?

[Gordon Sinclair @Gordo_Sinclair]

@coolideas_ZA @rugbyworldcup Yes, they called me after I called several times this morning. No team leader called me “first thing in the morning”, as promised. You’re passing the buck on this issue. I am YOUR customer not the FNOs. You need to give me proper feedback.

[Gordon Sinclair @Gordo_Sinclair]

@coolideas_ZA @rugbyworldcup Day 2: No ET to resolution. Cool Ideas needs to call the fiber line provider in the morning - suppose Monday’s are not working days. No internet or any estimation of the time it will take to fix. Guess we’ll just need to wait... #nointernet #nofeedback #poorservice #noworkmondays

[Gordon Sinclair @Gordo_Sinclair]

@coolideas_ZA @rugbyworldcup I’m getting to know the team quite well...I’ve phoned in a few times because no one is giving any feedback. I’ve spoken to Daman, Faith and Sipho today. No team leader in sight...

[Gordon Sinclair @Gordo_Sinclair]

@coolideas_ZA @rugbyworldcup No one called first thing 🙄 What progress have you made? Still no internet...

[Gordon Sinclair @Gordo_Sinclair]

@coolideas_ZA @rugbyworldcup Totally unacceptable! I loaded this ticket this morning and they just did nothing.

[Gordon Sinclair @Gordo_Sinclair]

@coolideas_ZA @rugbyworldcup Why has no one tried to call me to resolve this?

[Gordon Sinclair @Gordo_Sinclair]

@coolideas_ZA @rugbyworldcup Doesn’t seem like I’m in good hands. My internet is still down. I thought this would be escalated. Fine example of poor service. #badidea #poorservice #noescalation

[Gordon Sinclair @Gordo_Sinclair]

@coolideas_ZA @rugbyworldcup Ticket Details

Ticket #: COOL-20191020-324990
Subject: No internet
Department: Support

[Gordon Sinclair @Gordo_Sinclair]

@coolideas_ZA @rugbyworldcup I have already and you should’ve seen this before suggesting it.

[Gordon Sinclair @Gordo_Sinclair]

@coolideas_ZA @rugbyworldcup We’re in Modderfontein.