@JioCare@JioCare My JioAirFiber issue is finally resolved, but the technicians asked for ₹400 as a service charge. The connection is less than 6 months old and I already pay the monthly subscription. Is this an official Jio charge? SR Id: SR00003BJNH7
@JioCare@reliancejio (SR00003BJNH7) AirFiber issue has been unresolved since 17 July. Different technicians have visited daily for 4 days with no resolution or coordination. Internet is still down while billing continues. Unable to reach customer care. Please help resolve asap!
@JioCare I shared the details via DM and @JioCare - Akshay responds as below.
Aren't you even aware of this context.
Or is it that customer serious concerns don't matter to you @JioCare Are you kidding me??
@JioCare@JioCare . Thank you for acknowledging this concern. I've responded to the DM and have shared the details that I have. Please keep us posted on the investigation/ action.
@JioCare Sending drunk technicians home to fix is serious breach of safety. Not acceptable at all! This posed danger not to the technician but also to the safety of the vulnerable family members. @JioCare@reliancejio Is there no accountability??? How can you let this slide??
@JioCare@jiocare Sending drunk technicians to fix issue-- This is serious breach of safety. kindly take this incident seriously!! The technician might repeat this and result in serious consequences. Kindly don't ignore this. Take appropriate action.
@JioCare@JioCare , Gladwin - During one of the visits on June 17th, the technician appeared to be under the influence of alcohol, which raised serious concerns about professionalism and service quality. Take ownership of this case and resolve it instead of scheduling another visit!(3/3)
@JioCare@jiocare Sent technician appeared to be drunk(19 July 6 PM). This is Severe breach of family safety and professional conduct. Please look into this safety hazard immediately. TOTALLY UNACCEPTABLE @jagograhakjago@TRAI
@JioCare@JioCare-Extremely shocked and unsafe! Technicians from @JioCare@reliancejio arrived at my home completely impaired and unfit to work in a drunk state. This is a severe breach of customer safety and professionalism. Take immediate action. #JioFiber#CustomerSafety
@JioCare Hi @JioCare, Dear Gladwin, this will be the 5th visit for the same issue. Four technicians have already visited over the past few days, but the problem remains unresolved.Each visit has involved repeating the same checks with little or no handover from the previous technician.
@JioCare@reliancejio@JioCare@reliancejio
The original service request (SR00003BJNH7) has now been cancelled without my consent, and a new request (SR00003BUIUV) has been opened while the issue remains unresolved. This has been ongoing for 4+ days with repeated technician visits but no resolution.
When Congress was in power in Assam, and Rockybull Hussain was Forest Minister, Rhinos 🦏 was not even safe in Jungle. Now in BJP era, they even come to shops also to ask for cold drinks. Watch how they are friendly with people.