Grab Malaysia

Southeast Asia’s leading superapp, here to make your life a little easier in every possible way.

[Grab Malaysia @GrabMY]

Hi Shining, we’re sorry to hear about this uncomfortable experience. Your safety and well-being are important to us, and we take reports of inappropriate behaviour seriously.

Please submit a report via the Grab app under Account > Help Centre so our Support team can reach out to you directly, look into the incident, and take appropriate action based on our findings. Thank you for bringing this to our attention. 🙏

[Grab Malaysia @GrabMY]

@Jaisonjeyakumar @GrabID Hi @Jaisonjeyakumar, we understand your frustration with this issue. We’ve located your case (CAS-100074187008) and are actively prioritizing it with the relevant team. We’ll follow up with you directly as soon as we have a clear update. Thank you for your patience!🙏

[Grab Malaysia @GrabMY]

@pirul153 @bckupacc99 Hai! Kami maklum & mengambil serius salah laku ini. Akaun rider terbabit telah diberi amaran keras & diletakkan di bawah pemerhatian ketat. Tindakan penggantungan kekal akan diambil jika berulang. Sila DM kami segera di FB/IG jika mengalami pengalaman serupa. Terima kasih!

[Grab Malaysia @GrabMY]

@aarinn3110 Hi there! We're sorry to hear about the trouble you're experiencing with your Grab Wallet transfers and the access. Please let us know more here https://t.co/p2LDsTNSkt for our support team to check your account status. Thanks!

[Grab Malaysia @GrabMY]

Hi, we're sorry to hear about your experience with the GrabExpress delivery. We understand how concerning this situation must be. Please send us a DM with your registered details and the relevant booking/report information so we can check this further and assist you accordingly. Thank you.

[Grab Malaysia @GrabMY]

Hai Zarl! Kami memahami situasi dan kesukaran yang dihadapi berkenaan isu bayaran tambang ini.
Bagi membolehkan pihak kami mengambil tindakan lanjut, mohon hantar laporan melalui Help Centre di aplikasi Grab anda. Sekiranya anda telah pun membuat laporan sebelum ini, sila kongsikan Case ID anda di sini supaya kami dapat menyemak status siasatan terus dengan team berkenaan. Terima kasih!

[Grab Malaysia @GrabMY]

Hai hidayat! Maaf atas kesulitan yang dihadapi, terutamanya kerana anda dalam keadaan tergesa-gesa ke lapangan terbang.
Sila cuba tutup & buka semula aplikasi atau set semula GPS telefon. Jika masih sama, sila DM di Facebook/Instagram, berserta nombor telefon yang berdaftar untuk bantuan lanjut. Terima kasih!

[Grab Malaysia @GrabMY]

@najihahshahrel Hi @najihahshahrel terima kasih atas makluman. Pihak kami mengambil berat isu ini. Laporan mengenai rider ini telah diterima & tindakan amaran serta pemantauan ketat telah pun diambil.
Bagi yang pernah kena isu sama, mohon DM Booking ID untuk semakan & proses refund sewajarnya🙏

[Grab Malaysia @GrabMY]

@hazriahmadac Let me do a follow up with the respective team on this, Hazri. You will be contacted via the same email thread as per request. Hope this will be resolved soon!🙏

[Grab Malaysia @GrabMY]

Hi. Thank you for sharing your feedback with us. We apologize if our marketing emails have caused you any inconvenience.

We've taken note of your feedback and will share it with the relevant team for their consideration. We appreciate you taking the time to let us know. Thank you.

[Grab Malaysia @GrabMY]

Hai Mel. Kami mohon maaf atas kelewatan dan kesulitan yang anda alami.

Kami ingin memaklumkan bahawa kes anda di bawah CAS-100067379892 telah pun kami escalate kepada pasukan yang berkaitan dan kami turut memohon agar semakan dipercepatkan.

Buat masa ini, mohon berikan sedikit lagi masa kepada pasukan untuk melengkapkan siasatan. Mereka akan mengemas kini anda melalui emel sebaik sahaja terdapat sebarang perkembangan.

Terima kasih atas kesabaran dan pemahaman anda.

[Grab Malaysia @GrabMY]

@hasivxvll Hi, kindly reach out to us via DM on FB or IG. We will always have an agent there to assist. Thank you.

[Grab Malaysia @GrabMY]

@nurudin_albakri Hi. Boleh DM kami butiran akaun untuk kami periksa melalui FB ataupun IG? Kami akan membantu anda memperbaiki masalah tersebut. Terima kasih.

[Grab Malaysia @GrabMY]

@RepaerNeimad Hi. Alternatively, go to your Account tab in the Grab app, tap Settings, select Communications, and turn off Email notifications. Changes may take up to 30 days to apply

[Grab Malaysia @GrabMY]

The minimum top-up amount is in place to help manage payment processing and operational requirements associated with wallet top-up transactions, while also reducing very small or repeated top-ups.

We understand that this may be inconvenient, especially when you only need a small additional amount to complete a transaction. We appreciate your feedback and will consider it as we continue to improve the GrabPay experience.

Thank you for your understanding.

[Grab Malaysia @GrabMY]

Hi Shinyu. We're truly sorry to hear about your experience. We understand how concerning and frustrating it must have been to encounter a situation like this, and we sincerely apologize for the inconvenience caused.

Could you please share your Booking ID with us? This will help us review the matter with the relevant team and assist you further. Thank you.

[Grab Malaysia @GrabMY]

Hi Tisha. We're sorry to hear about your experience and understand how frustrating this must have been, especially when your delivery was time-sensitive.

Could you please share your GrabExpress Booking ID with us? If you've already submitted a report via the Help Centre, kindly share your Report ID as well. We'll review the matter with the relevant team and assist you further. Thank you.

[Grab Malaysia @GrabMY]

@rojajimmy Hi Hardeep. We sincerely apologize for the experience you've had and for the waiting time. We understand how frustrating this must be.

Could you please share your Report ID with us? We'll check the status of your case and do our best to assist you. Thank you.

[Grab Malaysia @GrabMY]

@srg_io Sorry to hear about what happened.

Please report this to us using the link below so we can review and correct the location if needed. Thank you.

https://t.co/WJrSUrQddE