@potpot1920 We're truly sorry to read about this booking experience. Grab strongly advises riders to follow and honor the bookings they receive. Rest assured that all cancellations are being reviewed, and they will face reprimands for canceling without any valid reason 🙏
@17thdec__ We're truly sorry to read about this booking experience. Bookings may become more challenging due to the high demand for orders during inclement weather. We ask for your patience and understanding as we try to add more riders on the road. Thank you 🙏️
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Per DTI Fair Trade Permit No. FTEB-263647 Series of 2026
Hi! Upon checking CAS-100068237722, I see that this was just submitted a while ago. The usual feedback is received within 24-72 hours, but this can be earlier, depending on the concerns our customer support team addresses. Rest assured that we will provide an update once we have progressed on your report. Thank you
@Daniikjg Allow us to assist you by reaching out to us via Grab Help Center at https://t.co/phQpd74Qqg or send us your details directly through our Grab Facebook page: https://t.co/5FBRD8eamp. Thank you!
@rollnanami We're so sorry for this booking experience. Overcharging passengers is a serious violation and we take such reports seriously. To further investigate this, please submit a report using the form here: https://t.co/G3q7Bx3kS3 and a specialist will get in touch with you. Thank you
Hello! A small order fee applies to orders below ₱170 for this merchant. This helps cover the costs of preparing and delivery for smaller orders. To remove the fee, you may add at least ₱33 worth of items to your order.
Furthermore, do trust that all cancellations are closely monitored and riders who cancel without any valid reason will receive a strike in their account. Thank you
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Per DTI Fair Trade Permit No. FTEB-263647 Series of 2026
Hello Josh, The allocated rider-partner to your order may have been the closest available rider in the area at that time.
If you wish to submit a report regarding your delayed Priority Delivery order, please submit a report through our help center: https://t.co/0dRPPZtmM8. The dedicated team will review your concern and contact you directly. Thank you!
@donkevinhapal So sorry for this booking experience 😔️ The ride you've got could be the only available and the nearest driver in the area. We ask for your patience as we add more drivers on the road to meet the demand. Thank you!
We're truly sorry to read about this booking experience. Our service standards require our drivers to fulfill the bookings they accept. If they can't make it for a valid reason, they should inform you promptly. Rest assured that all cancellations are being reviewed, and they will face reprimands for canceling without any valid reason 🙏
@wheiiyscart We're so sorry for this booking experience 😔 Please send us PM us here at https://t.co/hLANAdYU2T with your Grab-registered and booking ID details so we can check this further. Thank you!
We’re sorry to hear about your experience with the driver. We understand that it could have been a better experience 😔 After your booking is completed, you may rate the driver partner and provide the reason for your rating. Your feedback helps us improve and create a better experience for all Grab users 💚️
For more information, you may visit https://t.co/3DMWCtS4gq
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Per DTI Fair Trade Permit No. FTEB-263647 Series of 2026
@jimjim06 We apologize for the long wait. We have already tapped the concerned department for an update on your report CAS-100067532986 and CAS-100067560744. Rest assured that we will provide an update once we have progressed on your report. Thank you
We’re sorry to hear about your unpleasant booking experience. We encourage you to rate the driver-partner and share your feedback through the app within 72 hours after completing your ride.
Please be assured that all feedback is carefully monitored and used to help improve our driver-partner services. Thank you.