Grab Philippines

Southeast Asia’s leading superapp, here to make your life a little easier in every possible way. For more about Grab, please follow @InsideGrab

[Grab Philippines @grabph]

@catsmoni Hi there! If you need assistance, feel free to visit our Help Centre and explore the topics available to find what best fits your needs: https://t.co/phQpd74Qqg. Rest assured, we will address your concerns promptly 😊

[Grab Philippines @grabph]

@zuzugf Hi there! If you need assistance, feel free to visit our Help Centre and explore the topics available to find what best fits your needs: https://t.co/phQpd74Qqg. Rest assured, we will address your concerns promptly 😊

[Grab Philippines @grabph]

@noelizarpagtad Please allow our dedicated team 24-72 hours to review on your report further. Thank you

[Grab Philippines @grabph]

@noelizarpagtad We’re sorry for the inconvenience caused. Please be assured that your report has been escalated for further review and prioritization. Kindly monitor the report thread for updates from our team. Thank you for your patience and understanding.

[Grab Philippines @grabph]

The shared proof of transaction has been successfully noted on your report under case CAS-100068500086. Please allow our dedicated team to review this further. Kindly keep an eye on your registered email address or thread of your report for updates on this within 24-72 hours. Thank you

[Grab Philippines @grabph]

@noelizarpagtad From the homepage, click your profile, scroll down and select 'Help Centre' > View Support requests to be able to see and reply to your report.

[Grab Philippines @grabph]

Thank you for sharing your case number with us. Rest assured that your report has been successfully received and is being reviewed by our dedicated team. Please also share further proof of successful cash in transaction via the thread of your report for their reference. Do trust that you will be contacted directly via the thread of your report through in-app for updates and advise on this.

[Grab Philippines @grabph]

@EdwinGalvez Hello Edwin, We would like to check the status of your report further. Could you kindly share the case number (e.g. CAS-XXX) of this with us? Thank you

[Grab Philippines @grabph]

We’re sorry to hear about your unpleasant Grab experience. Kindly rate your driver-partner and share your feedback through the app within 72 hours of completing your ride.

Rest assured that all feedback is carefully monitored to help improve our driver-partner service and maintain high quality standards. Thank you!

[Grab Philippines @grabph]

Taking the train today? The LRT/MRT Feature on Grab makes your daily commute super simple and shows you the way—step by step, from checking schedules to tracking your live train trip.

Open the app, find your route, and ride with ease. 🚊😊

[Grab Philippines @grabph]

Hi Bee! Sorry to hear about this. You may still contact the driver within 12 hours using the Grab app. Just go to the booking page of the ride and click "Contact Driver". If the button is no longer available, you may send us a report instead: https://t.co/fprPiTDeQe. Our support team will review your report and we'll send you an update on your email for the next steps. Thank you.

[Grab Philippines @grabph]

Yes maganda ako, pero medyo halimaw ‘pag may sale. 😊🛍️

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Per DTI Fair Trade Permit No. FTEB-263647 Series of 2026

[Grab Philippines @grabph]

@hoshizoraaa___ We're sorry to learn about this. Allow us to help and assist you. Kindly reach out to us via Grab Help Center at https://t.co/phQpd74Qqg or send us your booking details directly through our Grab Facebook page: https://t.co/5FBRD8eamp. Thank you!

[Grab Philippines @grabph]

@louisse_clara We're sorry to learn about this experience. Allow us to help and assist you with this. Please reach out to us via Grab Help Center at https://t.co/phQpd74Qqg or send us your booking details directly through our Grab Facebook page: https://t.co/5FBRD8eamp. Thank you!

[Grab Philippines @grabph]

@hornyGummyBear_ Hi! Please PM us here on FB at https://t.co/hLANAdYU2T with your Grab-registered details so we can check this further. Thank you!

[Grab Philippines @grabph]

Hi. If your booking was not completed, the amount will be automatically refunded and will reflect on your account depending on your bank's policy. You may coordinate with your issuing bank for more information regarding the refund process.

You may also check this Help Center link: https://t.co/boaP8NMhe4 for more information about the reversal timeframe per issuing bank.