Graeme Gabriel

Contact Center Veteran, and still an optimist.

[Graeme Gabriel @GraemeGabriel]

Do you use #spreadsheets in #ContactCenter planning? Then listen to these best practices and useful #Excel hacks from Phil Anderson (@PPFPhil) from @ForumOnline that can make a resource planner's life easier! https://t.co/6FLaKsf0NH

[Graeme Gabriel @GraemeGabriel]

I know John, he certainly knows his onions, and forecasting obviously. This is definitely worth a listen. @injixo. Sign up for our webinar on Nov. 19, 11 AM (CT) with John Casey. https://t.co/8Xa9wPtkNa

[Graeme Gabriel @GraemeGabriel]

Say you've found the #WFM tool of your choice. But how do you convince your boss it's the right thing to do? Learn about the top 5 WFM benefits to support your business case. https://t.co/jsiWjVLlkL

[Graeme Gabriel @GraemeGabriel]

Does it seem like your #SpreadSheet’s days are numbered and moving to a #WFM solution is the next logical step? Let's shed some light here and support you in determining
what kind of tool you should be looking into. https://t.co/BMi9umszFY #Excel #ContactCenter #Planning

[Graeme Gabriel @GraemeGabriel]

As universal as #Excel may be. When it comes to #ContactCenter #Resource #Planning, the boundaries that come with every #SpreadSheet will be reached rather sooner than later. Here's why... https://t.co/v1WOsc3Rar

[Graeme Gabriel @GraemeGabriel]

For a lot of #Planners, #Excel still remains the #Tool of choice in #ContactCenter Planning. Make sure to get your hands on this free #CheatSheet with valuable hacks you might have not yet known about. https://t.co/KvXUhBDApf

[Graeme Gabriel @GraemeGabriel]

Final Call! The last webinar in our series on 'The Evolution of #ContactCenter #Planning' takes place in less than 2 hours at 04:00 PM (GMT). Join @JontyPearce from @callcentrehelp, John Casey & @GraemeGabriel to learn about 'Moving from #Excel to #WFM'. https://t.co/7F9VHHtJmC

[Graeme Gabriel @GraemeGabriel]

Hurry and sign up now for Vol. 4 of our webinar series 'The Evolution of #ContactCenter Planning' with @JontyPearce from @callcentrehelp, John Casey & @GraemeGabriel on 'Moving from #Excel to #WFM'. Thur., Sept. 24, 4 PM (GMT). https://t.co/1ZOMst4QEj

[Graeme Gabriel @GraemeGabriel]

Just a few more days till @JontyPearce from @callcentrehelp, John Casey & @GraemeGabriel will share their thoughts on 'Moving from #Excel to #WFM' in the last edition of 'The Evolution of #ContactCenter Planning'. Thur., Sept. 24, 4 PM (GMT). https://t.co/5NITbXgkRK

[Graeme Gabriel @GraemeGabriel]

'Ready to take #WorkForce #Planning to the next level? Sign up for the final edition of the 'Evolution of #ContactCenter Planning'. Thur., Sept. 24, 4 PM (GMT) w/ @JontyPearce from @callcentrehelp @John Casey & @GraemeGabriel on 'Moving from #Excel to WFM' https://t.co/s0FhWvHr0D

[Graeme Gabriel @GraemeGabriel]

'Moving from #Excel to #WFM' will be the topic of our final session in our 4-part webinar series the 'Evolution of #ContactCenter #Planning' on Thur., Sept. 24, 4 PM (GMT) with @JontyPearce from @callcentrehelp, John Casey and @GraemeGabriel https://t.co/KfZeGzcZ4e

[Graeme Gabriel @GraemeGabriel]

Join us with @JontyPearce from @callcentrehelp, John Casey & @GraemeGabriel for Vol. 4 of our webinar series the 'Evolution of #ContactCenter Planning' on Thur., Sept. 24, 4 PM (GMT). https://t.co/QsGmkX9I4v

[Graeme Gabriel @GraemeGabriel]

Thanks to everyone that attended today's webinar on '#Excel vs. #WFM'. Special Thanks to Chris Ward, Ian Halliwell & @GraemeGabriel for a really insightful session. Up next is John Casey, @JontyPearce from @callcentrehelp on Sept. 24, 4 PM (GMT). https://t.co/8n17FRfiGV

[Graeme Gabriel @GraemeGabriel]

Final Call! The third webinar in our series on 'The Evolution of #ContactCenter #Planning' takes place in less than 2 hours at 04:00 PM (GMT). Join Ian Halliwell, Chris Ward and @GraemeGabriel to learn about '#Excel vs. #WFM Tool and What to Choose'. https://t.co/NLqqNF3LOv

[Graeme Gabriel @GraemeGabriel]

"Whilst #Excel is very powerful, it's not specifically designed to function as a #Forecasting, #Scheduling or #RealTime tool and this is where #WFM comes in." Find out more in our webinar 'Excel vs. WFM Tool' this Thur., Sept. 10, 4 PM (GMT)
https://t.co/LsM7fD2XhH

[Graeme Gabriel @GraemeGabriel]

“Using #Excel for your #Resource #Planning process should be an aid, not a solution". Find out what's behind this statement on Thurs, Sept. 10, 4 PM (GMT) in our webinar 'Excel vs. WFM Tool & What to Choose with Chris Ward, Ian Halliwell & @GraemeGabriel
https://t.co/MSEiDAHtNK

[Graeme Gabriel @GraemeGabriel]

"Knowing when to use a #WFM system and when to stop using #Excel is key to having a successful #Resource #Planning function", says Chris Ward, from Zen-RP, one of our panellists at our free webinar 'Excel vs. WFM', Thurs., Sept. 10, 4 PM (GMT).https://t.co/EQnoLfAxhd

[Graeme Gabriel @GraemeGabriel]

Coming up, Thur, Sept. 10, 4 PM (GMT), '#Excel vs. 'WFM' with Ian Halliwell from @HCAhealthcare, Chris Ward, from Zen-RP & @GraemeGabriel. Sign up now for Vol. 3 of our webinar series on the 'Evolution of #ContactCenter Planning'. https://t.co/Nq9PYJSZjc

[Graeme Gabriel @GraemeGabriel]

In Vol. 3, Sept. 10, 4 PM (GMT), of our webinar series on the 'Evolution of #ContactCenter #Planning', it's all about - #Excel vs. #WFM. Ian Halliwell, from @HCAhealthcare, Chris Ward from Zen-RP and @GraemeGabriel will share their pros & cons. https://t.co/izB6JfV4MO

[Graeme Gabriel @GraemeGabriel]

Thx to every1 that attended yesterday's webinar 'The Boundaries of #Planning w/ #Excel'. Special thanks to Matt Eccles, @yhousing & @wfmhero for a great session. Next up: 'Excel vs. #WFM', Sept. 10, 4PM (GMT) w/ Chris Ward, Ian Halliwell + @GraemeGabriel https://t.co/dPqoDNjFMl