Thanks for the great customer service #SouthwestAirlines
Our plane got returned to the gate for weather with a 5 hours ago with a promise of a update in “2 hours”. We have heard nothyofficial and when we asked the gate agent she said “we are not obligated to give updates”.
@DubDublin@DougtheLawyer Clearly you are not doing something right, Dub. The beauty of @SouthwestAir points (until now) is they don’t expire. I don’t travel a lot (not A-list anymore), but I have over 325,000 points-would have been 25-30 flights in my retirement. If I have to pay, it will be elsewhere.