Jis

[Jis @Gson1991]

⸻

Yes, that’s a valid question. As I mentioned earlier, all the vehicles I have used so far have been second-hand. I chose this Mahindra vehicle based on our family budget and the loan repayments I could manage. However, since taking possession of this vehicle, I have experienced nothing but dissatisfaction.

Critically, the handbrake jammed while the vehicle was being driven at 100 km/h, an incident we narrowly avoided by sheer luck. I have reported this issue ,their response clearly indicates that they will take no responsibility and accountability . I care deeply about my family’s safety, driving this vehicle feels too risky. That is why, for the past 24 days, it has remained in the garage—even though I am paying the loan. I feel helpless and unsure what else I can do in this situation.

I need Mahindra to take immediate responsibility and provide a proper solution, because the current issues are putting both me and my family at risk.

[Jis @Gson1991]

🚨 Serious Safety Concerns – Mahindra XUV 3XO

I purchased a brand-new Mahindra XUV 3XO on 4 Feb 2026 from FNQ HUB PTY LTD, Atherton (Australia). Within just 19 days of ownership, I experienced multiple critical issues:
•Electronic handbrake malfunction at 100 km/h while my pregnant wife, young child, and mother were in the car.
•Dashboard showing reverse gear while moving forward, which would not switch off properly.
•Vehicle sometimes stuck; only powered down after long-pressing the stop button for several minutes.
•Rust on brake, underbody, engine bay, and wheel areas.
•Scratches on body panels — all on a vehicle sold as brand new.

After the first incident, I took the vehicle to the showroom where they performed software updates and assured me the issues were resolved. Trusting them, I drove the vehicle again. However, the problems recurred, making me genuinely afraid to drive the car and putting my family’s safety at risk.

I reported these issues to Mahindra customer care from 23 Feb, but have received no proper response. Despite showing the vehicle multiple times, the issues persisted. Due to serious safety concerns, I have not driven the vehicle for 22 days, keeping it parked in my garage. Traveling with my family, including my pregnant wife and small child, has become unsafe and stressful.

This is not a minor issue. Mahindra’s repeated negligence and lack of proper response show customer safety and satisfaction were not taken seriously. I expected higher safety standards and stronger responsibility from a global brand entering the Australian market.

@MahindraRise @MahindraAus

[Jis @Gson1991]

Yes, bro, as you said, there are many complaints. But all the vehicles I’ve driven so far, were second-hand. When a newborn joins the family, like any other family, we naturally wanted a new vehicle so that our little one could travel more safely and comfortably. That’s why we looked for a vehicle that fit our budget, and we even took a loan to buy this one.

However, every bad experience with this vehicle has caused serious problems for both me and my family. We chose this vehicle believing that an international brand would maintain good standards, but unfortunately, that has not been the case.

[Jis @Gson1991]

When products are launched internationally, they are usually maintained to a standard suitable for all markets. But looking at Mahindra, when I check online, almost a thousand units of the Mahindra 3XO have been sold out in Australia. I am just one customer among thousands, and it seems impossible for them to manage customers effectively? I don’t understand what quality standards they follow or which customers they consider before releasing the Mahindra 3XO in the Australian market.

[Jis @Gson1991]

As a customer, once we take delivery of a vehicle, it becomes our responsibility to deal with any issues that arise afterward. But when we pay a significant amount, purchase a brand-new vehicle, and still face so many complaints and problems, it creates a huge burden for us. Considering all this, it really makes us question whether we should continue supporting a company whose products cause so many issues despite repeated assurances.

[Jis @Gson1991]

This country has so many rules, and regulations. It is a place where launching any product requires strict laws and standards. Yet, despite these safeguards, such a poorly performing product has been released here. The real issue is not just the malfunction, but the fact that the law should prevent such negligence. Companies must be held accountable, and regulatory authorities must ensure that products meet the required standards. As consumers, when we face such a serious problem, it is shocking that no corrective action has been taken. This is why anyone considering buying a Mahindra vehicle should think carefully, and authorities must enforce proper compliance to protect people and families.

[Jis @Gson1991]

I believe Australian consumer laws are stronger, and following the proper process, the first step should be to contact company directly. I have done this multiple times with Mahindra & Mahindra, but as I have not received any meaningful response, I have now decided to move to the next stage of the process.

[Jis @Gson1991]

This is a serious safety issue, yet I don’t feel that Mahindra & Mahindra is treating it with the urgency it deserves. I have contacted their customer care several times since buying the vehicle but have not received any proper response. My wife is pregnant and I travel with my four-year-old child, so safety is extremely important to us. I chose this vehicle expecting modern technology and reliable safety, but the lack of response raises serious concerns about how much customer safety is valued.