@Vodacom111 Saying "your query is in hand" is simply paying lip service and provides zero comfort. Action would would be a response like this, "one of our technicians has been assigned and is on the way". Come on Vodacom, you can do so much better then this!!
@Vodacom111 SR211230-459993 when can I expect a technician on site? I'm waiting. Your call centre isn't very helpful. 5 days and counting with no service. I expect FAR more from Vodacom. My next step is cancelation.