Guy Emerson

Competitive swimmer: pool, openwater, channel, wild

[Guy Emerson @GuyEmerson]

Thrilled to be a World Champion at the FINA World Masters Championships in Gwangju, South Korea. Gold, Silver & Bronze in relays and two 9th places in the 100m backstroke and 50m backstroke. Thanks to teams GB, Spencer & Amersham and especially my family for all the support.

[Guy Emerson @GuyEmerson]

@CalSleeper offer a very poor service. Paid £570 for an experience, for which they cancelled breakfast and then dinner with no notice and did not apologise or seek to resolve. Complained and no response. Not recommended, very poor experience.

[Guy Emerson @GuyEmerson]

@cathaypacific flying business but the Deck lounge is full and you are still letting people in. Had to leave and sit at the gate. Extremely disappointed. Not recommended.

[Guy Emerson @GuyEmerson]

@DeliverooHelp @WhichUK @Deliveroo @which You already have and that was the conclusion.

[Guy Emerson @GuyEmerson]

@WhichUK - can @Deliveroo refuse to refund me for non delivery of an item because I’ve complained before due to similar mistakes? I’ve sent them proof of non delivery, a photo their own docket showing the item was left off the delivery? Appalling service must be illegal surely

[Guy Emerson @GuyEmerson]

@DeliverooHelp @WhichUK @Deliveroo @which It seems @DeliverooHelp condone illegal activities, they have shared that this is actually part of their business model. It is tantamount to theft. You order, they fail to deliver and they offer no refund. Why would anybody trust that behaviour?

[Guy Emerson @GuyEmerson]

@DeliverooHelp @WhichUK @Deliveroo Please note what @DeliverooHelp do is illegal - Under UK Consumer Rights Act 2015, customers are entitled to refunds for undelivered goods irrespective of complaint history. We will be taking this up with @which

[Guy Emerson @GuyEmerson]

@giffgaff Just give up. So many excuses for an appalling service. Just think ‘customer’ and take accountability, not how you can avoid doing anything. @giffgaff

[Guy Emerson @GuyEmerson]

@giffgaff my daughter is on holiday and her internet and phone signal has been turned off. She has no way of contacting anyway. The app suggest all is okay. What should she do? She has sent a message via the app but no response yet. Please advise with urgency.

[Guy Emerson @GuyEmerson]

@giffgaff We are all moving from @GiffGaff. They have just told us they don’t have call centres so you can’t speak to an agent by phone or in chat. Their team of agents are email only handling account related question such as payment problems. No network help at all. No customer service.

[Guy Emerson @GuyEmerson]

@giffgaff BUT they won’t talk to her until she returns from holiday in 10 days! That was there answer. Seriously?

[Guy Emerson @GuyEmerson]

@giffgaff Yes they said my daughter would have to wait until returning from holiday which is 10 days away and to use Facebook instead. She just wants to talk to somebody. Why is that so hard?

[Guy Emerson @GuyEmerson]

@giffgaff Telling us to use Facebook as GiffGaff cannot provide a service whilst on holiday is not acceptable. Why can’t they talk to my daughter and explain??

[Guy Emerson @GuyEmerson]

@giffgaff Appalling service from GiffGaff, nobody to talk to at all, no offer of help just suggesting we use Facebook. Looks like GiffGaff switched off the network mid period with no notice. Now saying have to wait until I return home from holiday. Whole family now moving off @GiffGaff.

[Guy Emerson @GuyEmerson]

@giffgaff It is 10:30pm so she cannot use a friends phone.

[Guy Emerson @GuyEmerson]

@giffgaff It is 10:30pm. She cannot test in a friends phone.

[Guy Emerson @GuyEmerson]

@giffgaff Great so no way to contact her for 24 hours.

[Guy Emerson @GuyEmerson]

@giffgaff She has 10 days left, 40gb of data left and £18 of credit.

[Guy Emerson @GuyEmerson]

@giffgaff Automatic finally loaded. Says network not available. Could the number be cancelled and app not say that? It is middle of a charging period.

[Guy Emerson @GuyEmerson]

@giffgaff That shows select automatically if you are abroad. She has done that and no joy. Giffgaff does not show as a network.