Guy Kenyon

[Guy Kenyon @GuyKenyon]

@AvantiWestCoast Thank you. Will i be allowed to leave the platform without my ticket?

[Guy Kenyon @GuyKenyon]

@AvantiWestCoast i have been unable to collect my tickets after booking online and trying to use the collection reference on my email confirmation. I have tried ticket machines at two different stations without success. How can i resolve this?

[Guy Kenyon @GuyKenyon]

@AvantiWestCoast I am due to arrive at London Euston in 20 minutes and need your help urgently to resolve this problem. Please advise me what to do.

[Guy Kenyon @GuyKenyon]

@AvantiWestCoast I think it said reference not recognised or similar. Staff at Oxenholme got the same message when they tried for me.

[Guy Kenyon @GuyKenyon]

@AvantiWestCoast I am due at London Euston in 25 minutes. I need you to advise me what to do as a matter of urgency please.

[Guy Kenyon @GuyKenyon]

@AvantiWestCoast I booked the tickets on 3rd June 2026 at 16.51. Do you need the booking confirmation number?

[Guy Kenyon @GuyKenyon]

@AvantiWestCoast Yes, i used https://t.co/u8yEZtq8T6 and my email acknowledgment is from them

[Guy Kenyon @GuyKenyon]

@AvantiWestCoast Hi, is someone able to advise me please. I have purchased tickets, but through no fault of my own have been unable to collect them. I need to resolve this before arrival in London. I am on the 15.25 from Oxenholme.

[Guy Kenyon @GuyKenyon]

@AvantiWestCoast If i provide the booking reference can you help resolve this please?

[Guy Kenyon @GuyKenyon]

@AvantiWestCoast Hi Bipasha, yes and they were unable to locate my tickets from the references on the Avanti email. They advised me to board the train as it was about to depart, so i am on the train to London without my tickets. Train staff advised i contact Avanti for help

[Guy Kenyon @GuyKenyon]

@AvantiWestCoast