Guy

[Guy @GuyThompson27]

@Se_Railway how are people meant to get to Medway and beyond from London Victoria? You've cancelled 2 trains now

[Guy @GuyThompson27]

@British_Airways And I would like to speak to a person. Now I'm stuck in an AI bot circle in your DMs.

[Guy @GuyThompson27]

@British_Airways
This seatbelt is meant to be attached to something! Giving me a few avios points and saying you can't do anymore doesn't seem right. I had no seatbelt the entire flight, couldn't sleep and had to hold onto the armrests during turbulence - not cool, not right.

[Guy @GuyThompson27]

@British_Airways I mean it's my name that's also my handle... So...

[Guy @GuyThompson27]

@British_Airways I have, I am being ignored and now my case has been deleted off of your system

[Guy @GuyThompson27]

@TNLUK And you completely miss the point... I HAVE TRIED FOR 3 DAYS!! you are too busy to answer or speak to me!!

[Guy @GuyThompson27]

@AssistAAsupport I've messaged you

[Guy @GuyThompson27]

@AmericanAir I can't. They are refusing to do anything about it. So I need to know my rights about where I go. Your staff have lied to me on recorded phonecalls. But if they are refusing to speak to me, how can I?

[Guy @GuyThompson27]

@AmericanAir your customer service is shocking. I tell you I can't spend my vouchers I received for stranding me in a drug users hotel overnight. You tell me to wait whilst you investigate, but my vouchers expire in that time. Then your final say is tough, the vouchers expired!!

[Guy @GuyThompson27]

@AmericanAir But they are the ones that told me to wait whilst they investigated the issue. They were aware of the vouchers about to expire, and said it would be fine. Who do I go to now? I've been lied to by your staff costing me my vouchers! That's immoral, and probably illegal!!

[Guy @GuyThompson27]

@AmericanAir Working is a strong word. Being ignored more like.
I asked for people to get back to me, informed your staff they were expiring, I was told it would be ok and they would sort it out.
For an international company, not accepting vouchers in different currency you issued is crazy

[Guy @GuyThompson27]

@AmericanAir your customer service is shocking! I tell you my issue trying to use my vouchers, you tell me to wait whilst you look into it. You then let my vouchers expire then contact me back saying my vouchers have expired! You give me a direct dial number that doesn't work!!!

[Guy @GuyThompson27]

@EatPoorBoys can you message me please. Got a complaint, bit can't find an email address. Thanks

[۟ @headnavy]

That time Rihanna made sure to move her alcohol before taking a picture with a young fan 😭

[Guy @GuyThompson27]

@Ned_Donovan @hillsteetblue I've got 21 years in (full time-not that it makes any difference) and still love it. My comment about improving for the better was about the relationship between regulars and specials! And I stand by that. But I don't think I need to. The vitriol you show backs that up!!

[Guy @GuyThompson27]

@hillsteetblue @Ned_Donovan He was and I would happily stand side by side with any special that gives up their time to do the role for free that you were paid to do!!
Thankfully it isn't your era anymore and we have moved on - for the better! Especially around our special colleagues!!

[Guy @GuyThompson27]

@TheEdge65 @bs_pearson Weren't the Met ones the 3.0 V6 TDI though? Slow as... But you didn't need to brake for speed bumps... 😉

[Guy @GuyThompson27]

@theessencevault fancy replying at any stage? Offer a refund because you failed to deliver in your timeframe, then ignore my response and now ignore me for 5 days straight. #whatcustomerservice

[Guy @GuyThompson27]

@O2 Why can't I use the O2 priority bar tonight.
I've got tickets and O2 priority. I'm in zone 4, but have used priority bar before when in zone 4!
I'm now missing the warm up ache because you won't let me in! That's pretty poor customer service!